Authors:
Carine Edith Toure
1
;
Christine Michel
1
and
Jean-Charles Marty
2
Affiliations:
1
Université de Lyon and INSA-Lyon, France
;
2
Université de Savoie, France
Keyword(s):
Knowledge Management Systems, User Experience, Acceptance, Human-Machine Interactions, Information Architecture, Enterprise Social Networks.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge Management Projects
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step re-designing approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Société du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.