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Authors: Carine Edith Toure 1 ; Christine Michel 1 and Jean-Charles Marty 2

Affiliations: 1 Université de Lyon and INSA-Lyon, France ; 2 Université de Savoie, France

ISBN: 978-989-758-050-5

ISSN: 2184-3228

Keyword(s): Knowledge Management Systems, User Experience, Acceptance, Human-Machine Interactions, Information Architecture, Enterprise Social Networks.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Communication, Collaboration and Information Sharing ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge Management Projects ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step re-designing approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Société du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Edith Toure, C.; Michel, C. and Marty, J. (2014). Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture. In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014) ISBN 978-989-758-050-5 ISSN 2184-3228, pages 298-305. DOI: 10.5220/0005137502980305

@conference{kmis14,
author={Carine {Edith Toure}. and Christine Michel. and Jean{-}Charles Marty.},
title={Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)},
year={2014},
pages={298-305},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005137502980305},
isbn={978-989-758-050-5},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)
TI - Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture
SN - 978-989-758-050-5
IS - 2184-3228
AU - Edith Toure, C.
AU - Michel, C.
AU - Marty, J.
PY - 2014
SP - 298
EP - 305
DO - 10.5220/0005137502980305

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