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Authors: Hélder Gomes ; André Zúquete and Gonçalo Paiva Dias

Affiliation: Universidade de Aveiro, Portugal

Keyword(s): E-government, Life Events, Privacy, Public Administration, Electronic Service Delivery.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; e-Business ; Enterprise Information Systems ; Government ; Internet Technology ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies ; Web Security and Privacy

Abstract: CHAPAS is a model for the provision of life event e-government services where no direct communication between service providers exists. The citizen, assisted by a personal tool (Chappie), is responsible to gather all the information required by the service he wants to apply to, possibly from services of other providers. In this paper we discuss how life event e-government services are provided in CHAPAS, from the point of view of the interactions of Chappie with services. The immediate advantage of this approach is that services do not need to directly interact with each other to provide complex life event services, thereby citizens having full control of the flow of their personal information.

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Paper citation in several formats:
Gomes, H.; Zúquete, A. and Paiva Dias, G. (2012). CITIZEN-SIDE HANDLING OF LIFE EVENT SERVICES. In Proceedings of the 8th International Conference on Web Information Systems and Technologies - WEBIST; ISBN 978-989-8565-08-2; ISSN 2184-3252, SciTePress, pages 565-570. DOI: 10.5220/0003936805650570

@conference{webist12,
author={Hélder Gomes. and André Zúquete. and Gon\c{C}alo {Paiva Dias}.},
title={CITIZEN-SIDE HANDLING OF LIFE EVENT SERVICES},
booktitle={Proceedings of the 8th International Conference on Web Information Systems and Technologies - WEBIST},
year={2012},
pages={565-570},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003936805650570},
isbn={978-989-8565-08-2},
issn={2184-3252},
}

TY - CONF

JO - Proceedings of the 8th International Conference on Web Information Systems and Technologies - WEBIST
TI - CITIZEN-SIDE HANDLING OF LIFE EVENT SERVICES
SN - 978-989-8565-08-2
IS - 2184-3252
AU - Gomes, H.
AU - Zúquete, A.
AU - Paiva Dias, G.
PY - 2012
SP - 565
EP - 570
DO - 10.5220/0003936805650570
PB - SciTePress