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Authors: Niels R. Faber 1 and René J. Jorna 2

Affiliations: 1 Fryske Akademy (KNAW), Netherlands ; 2 University of Groningen, Netherlands

Keyword(s): Multi-agent Systems, Planning, Problem Solving.

Abstract: In innovating its planning processes, passenger involvement in dispatching is one of the directions the Netherlands Railways is exploring. Multi-agent systems provide a way to study organizational aspects of such a change in the dispatching task that aims to bridge cultural differences between passenger and dispatcher. In this study, the cognitive, coordination and semiotic implications are investigated. Two versions of a multi-agent system have been constructed: NS-MAS 1 and NS-MAS 2. The involvement of active passengers as is realized in NS-MAS 1 provides the organizational specifications of realizing dispatcher-passenger communication. Furthermore, this implementation provides indications for bridging the cultural differences between passengers and dispatchers. NS-MAS 2 operates with passive passengers, simulated based on statistical data on passenger movements, and indicates the coordination possibilities involved with passenger involvement in dispatching.

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Paper citation in several formats:
Faber, N. and Jorna, R. (2010). THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways. In Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - ICISO; ISBN 978-989-8425-26-3, SciTePress, pages 173-181. DOI: 10.5220/0003267701730181

@conference{iciso10,
author={Niels R. Faber. and René J. Jorna.},
title={THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways},
booktitle={Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - ICISO},
year={2010},
pages={173-181},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003267701730181},
isbn={978-989-8425-26-3},
}

TY - CONF

JO - Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - ICISO
TI - THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways
SN - 978-989-8425-26-3
AU - Faber, N.
AU - Jorna, R.
PY - 2010
SP - 173
EP - 181
DO - 10.5220/0003267701730181
PB - SciTePress

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