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Authors: Marcos Palacios 1 ; Laura Moreno 2 ; María José Escalona 2 and Mercedes Ruiz 3

Affiliations: 1 University of Oviedo, Spain ; 2 University of Seville, Spain ; 3 University of Cádiz, Spain

ISBN: 978-989-8565-08-2

Keyword(s): Service-Level Agreements, Software Testing, Web Engineering.

Related Ontology Subjects/Areas/Topics: Internet Technology ; Protocols and Standards ; System Integration ; Web Information Systems and Technologies ; Web Programming ; Web Services and Web Engineering

Abstract: Service-Level Agreements (SLA) is one of the well-known mechanisms to manage the services offered by a provider. In software engineering, it is usually taken as the starting point to define the collaboration between the development team and clients. More concretely, an SLA is a part of a service contract where the level of service is formally defined. In this document, both providers and clients purchase commitments that rule the working guidelines in a software project. However, despite its relevance, sometimes it is difficult or too subjective to assure that providers and clients are following SLA. This paper proposes a research approach based on the standard WS-Agreement and model-based paradigms that offers a mechanism for SLA testing and presents an initial evaluation of this approach in a Web methodology named NDT (Navigational Development Techniques). The paper refers to some practical experiences so as to evaluate the quality of the results, as well as introduces a new researc h line as a future work. (More)

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Paper citation in several formats:
Palacios, M.; Moreno, L.; José Escalona, M. and Ruiz, M. (2012). EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis.In Proceedings of the 8th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8565-08-2, pages 246-250. DOI: 10.5220/0003906602460250

@conference{webist12,
author={Marcos Palacios. and Laura Moreno. and María José Escalona. and Mercedes Ruiz.},
title={EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis},
booktitle={Proceedings of the 8th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2012},
pages={246-250},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003906602460250},
isbn={978-989-8565-08-2},
}

TY - CONF

JO - Proceedings of the 8th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - EVALUATING THE SERVICE LEVEL AGREEMENTS OF NDT UNDER WS-AGREEMENT - An Empirical Analysis
SN - 978-989-8565-08-2
AU - Palacios, M.
AU - Moreno, L.
AU - José Escalona, M.
AU - Ruiz, M.
PY - 2012
SP - 246
EP - 250
DO - 10.5220/0003906602460250

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