Authors:
Hanlie Smuts
1
;
Alta van der Merwe
2
and
Marianne Loock
1
Affiliations:
1
UNISA, South Africa
;
2
UNISA and Meraka Institute, South Africa
Keyword(s):
Knowledge management characteristics, Knowledge management system selection.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Data Engineering
;
Enterprise Information Systems
;
Health Information Systems
;
Information Systems Analysis and Specification
;
Knowledge Management
;
Ontologies and the Semantic Web
;
Society, e-Business and e-Government
;
Web Information Systems and Technologies
Abstract:
The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today’s organisations are creating and leveraging knowledge, data and information at an unprecedented pace – a phenomenon that makes the use of technology not an option, but a necessity. Software tools in knowledge management are a collection of technologies and are not necessarily acquired as a single software solution. Furthermore, these knowledge management software tools have the advantage of using the organisation’s existing information technology infrastructure. Organisations and business decision makers spend a great deal of resources and make significant investments in the latest technology, systems and infrastructure to support knowledge management. It is imperative that these investments are validated properly, made wisely and that the most appropriate technologies and software tools are selected or combined to facilitate knowledge management
. In this paper, we propose a set of characteristics that should support decision makers in the selection of software tools for knowledge management. These characteristics were derived from both in-depth interviews and existing theory in publications.
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