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Authors: Alexander Richter 1 ; Johanna Schoblik 2 ; Bernhard Kölmel 2 and Rebecca Bulander 2

Affiliations: 1 Pofrzheim University, Germany ; 2 Pforzheim University, Germany

Keyword(s): Product Service System, PSS, PSS Life Cycle, Interaction, Implementation, Usability.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; B2C/B2B Considerations ; Business and Social Applications ; Business Models ; Business Performance ; Business Process Management ; Collaboration and e-Services ; Data Communication Networking ; Demonstrators and Applications ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Industrial ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Logistics ; Modeling and Frameworks ; Quality-Of-Service ; Software Agents and Internet Computing ; Symbolic Systems ; Telecommunications ; Ubiquity ; Usability ; Usability and Ergonomics ; Web Information Systems and Technologies ; Web Interfaces and Applications

Abstract: Product Service Systems (PSS) as a combination of product and service components offer an excellent opportunity to improve the competitive position of companies on the local and global market. The current PSS approaches in literature are especially adapted to large companies. In particular, the stakeholders of small and medium-sized enterprises (SMEs) block these approaches because of lack of usability. Because PSSs also provide many opportunities for SMEs to individualize their position on the market and to improve their relationships to their customers there is a need for a PSS framework adapted to the needs of SMEs. To provide this new concept of PSS to SMEs and also to follow the goals of usability this paper presents an interaction based approach considering aspects of current PSS frameworks. This approach of using Interaction Maps qualifies companies to apply all important steps for the implementation of a PSS. Therefore, all steps and interactions between important roles are d ocumented and visualised in Interaction Maps. The interaction based approach takes all important stakeholders of the PSS process into account. (More)

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Paper citation in several formats:
Richter, A.; Schoblik, J.; Kölmel, B. and Bulander, R. (2016). Development of an Interaction based Approach for Product Service System Implementation - An Approach Towards PSS Usability. In Proceedings of the 13th International Joint Conference on e-Business and Telecommunications (ICETE 2016) - ICE-B; ISBN 978-989-758-196-0; ISSN 2184-3236, SciTePress, pages 132-139. DOI: 10.5220/0006000901320139

@conference{ice-b16,
author={Alexander Richter. and Johanna Schoblik. and Bernhard Kölmel. and Rebecca Bulander.},
title={Development of an Interaction based Approach for Product Service System Implementation - An Approach Towards PSS Usability},
booktitle={Proceedings of the 13th International Joint Conference on e-Business and Telecommunications (ICETE 2016) - ICE-B},
year={2016},
pages={132-139},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006000901320139},
isbn={978-989-758-196-0},
issn={2184-3236},
}

TY - CONF

JO - Proceedings of the 13th International Joint Conference on e-Business and Telecommunications (ICETE 2016) - ICE-B
TI - Development of an Interaction based Approach for Product Service System Implementation - An Approach Towards PSS Usability
SN - 978-989-758-196-0
IS - 2184-3236
AU - Richter, A.
AU - Schoblik, J.
AU - Kölmel, B.
AU - Bulander, R.
PY - 2016
SP - 132
EP - 139
DO - 10.5220/0006000901320139
PB - SciTePress