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Authors: Linda Rodriguez and Oscar Avila

Affiliation: Department of Systems and Computing Engineering, School of Engineering, Universidad de los Andes, Bogota and Colombia

ISBN: 978-989-758-319-3

Keyword(s): Cloud Sourcing, Outsourcing, Brokering, Inter-mediator, Integrator.

Related Ontology Subjects/Areas/Topics: e-Business ; Enterprise Information Systems ; Logistics ; Modeling and Frameworks

Abstract: New technological trends and models are allowing organizations to easily access to specialized external IT services. As a consequence, IT areas are developing fewer and fewer IT services and relying more on external providers to achieve their customers’ objectives. In this new context, the IT function should move from its traditional role of service builder and operator to a new role of service integrator and broker. However, IT areas are not aware of the organizational elements that need to be implemented to adopt this new role. In order to compensate this lack, this work presents a review of the existing literature intended to identify IT capabilities, roles, skills and strategies that can help IT organizations to act as a service broker. Our findings aim at establishing the basis for a complete approach.

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Paper citation in several formats:
Rodriguez, L. and Avila, O. (2018). Discovering Organizational Elements for IT Service Brokering from a Literature Review.In Proceedings of the 15th International Joint Conference on e-Business and Telecommunications - Volume 2: ICETE, ISBN 978-989-758-319-3, pages 197-204. DOI: 10.5220/0006913203630370

@conference{icete18,
author={Linda Rodriguez. and Oscar Avila.},
title={Discovering Organizational Elements for IT Service Brokering from a Literature Review},
booktitle={Proceedings of the 15th International Joint Conference on e-Business and Telecommunications - Volume 2: ICETE,},
year={2018},
pages={197-204},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006913203630370},
isbn={978-989-758-319-3},
}

TY - CONF

JO - Proceedings of the 15th International Joint Conference on e-Business and Telecommunications - Volume 2: ICETE,
TI - Discovering Organizational Elements for IT Service Brokering from a Literature Review
SN - 978-989-758-319-3
AU - Rodriguez, L.
AU - Avila, O.
PY - 2018
SP - 197
EP - 204
DO - 10.5220/0006913203630370

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