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Authors: Chandra Sekhar Dronavajjala ; Sreeraju Nichenametla and Rajendra Sahu

Affiliation: ABV-IIITM, India

Keyword(s): Project Management, Enterprise Resource Planning (ERP), Grey Relational Analysis, Analytic Hierarchy Process (AHP).

Abstract: ERP system implementations are complex undertakings and many of them are unsuccessful. It is therefore important to find out what the critical success factors, or CSFs, are, that drive ERP project success. In the present article we identified 17 CSFs from the literature survey and the responses of questionnaire from various targeted respondents which include some of the International Inc.’s of ERP Vendors, ERP Customers and ERP implementing companies. Based on the ground theory of analysis these 17 CSFs are grouped with regard to Project Management (PM) knowledge areas of time, quality, cost, scope and expectation. And finally analyzed the questionnaire responses using Grey Relational Analysis and Analytic Hierarchy Process (AHP) for finding the CSFs contribution to the success of ERP project management. We further analyzed the set of questionnaire responses for a group that is unable to reach a compromise to make a decision.

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Paper citation in several formats:
Dronavajjala, C.; Nichenametla, S. and Sahu, R. (2009). IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process. In Proceedings of the 11th International Conference on Enterprise Information Systems (ICEIS 2009) - Volume 4: Special Session DR; ISBN 978-989-8111-87-6; ISSN 2184-4992, SciTePress, pages 187-192. DOI: 10.5220/0002186801870192

@conference{special session dr09,
author={Chandra Sekhar Dronavajjala. and Sreeraju Nichenametla. and Rajendra Sahu.},
title={IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems (ICEIS 2009) - Volume 4: Special Session DR},
year={2009},
pages={187-192},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002186801870192},
isbn={978-989-8111-87-6},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 11th International Conference on Enterprise Information Systems (ICEIS 2009) - Volume 4: Special Session DR
TI - IDENTIFICATION OF CRITICAL SUCCESS FACTORS TO ERP PROJECT MANAGEMENT - An Application of Grey Relational Analysis and Analytic Hierarchy Process
SN - 978-989-8111-87-6
IS - 2184-4992
AU - Dronavajjala, C.
AU - Nichenametla, S.
AU - Sahu, R.
PY - 2009
SP - 187
EP - 192
DO - 10.5220/0002186801870192
PB - SciTePress