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Author: Hajo A. Reijers

Affiliation: Technische Universiteit Eindhoven, Netherlands

Keyword(s): Workflow management systems, performance measurement, case study, empirical research

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Process Management ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Information Systems Analysis and Specification ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Modeling Concepts and Information Integration Tools ; Symbolic Systems

Abstract: Workflow Management (WfM) systems have acquired a respectable place in the market of enterprise information systems. Although it is clear that implementation of a WfM system may shorten process execution and increase efficiency, little is known about the extent of these effects on business process performance. In this paper, we report on a running longitudinal multi-case study into the quantitative effects of WfM systems on logistic parameters such as lead time and service time. We conclude that in most cases significant decreases of lead time and service time will take place for the cases under consideration. In the presentation of our research outline, we show how we use process simulation for the validation of our measurements, the prediction of performance improvement, and the comparison of the pre- and post-implementation situation. As a side effect of this study, we present some interesting characteristics of actual business processes and the way WfM systems are implemented in practice. (More)

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Paper citation in several formats:
A. Reijers, H. (2004). PERFORMANCE IMPROVEMENT BY WORKFLOW MANAGEMENT SYSTEMS - Preliminary results from an empirical study. In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS; ISBN 972-8865-00-7; ISSN 2184-4992, SciTePress, pages 359-366. DOI: 10.5220/0002634303590366

@conference{iceis04,
author={Hajo {A. Reijers}.},
title={PERFORMANCE IMPROVEMENT BY WORKFLOW MANAGEMENT SYSTEMS - Preliminary results from an empirical study},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS},
year={2004},
pages={359-366},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002634303590366},
isbn={972-8865-00-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS
TI - PERFORMANCE IMPROVEMENT BY WORKFLOW MANAGEMENT SYSTEMS - Preliminary results from an empirical study
SN - 972-8865-00-7
IS - 2184-4992
AU - A. Reijers, H.
PY - 2004
SP - 359
EP - 366
DO - 10.5220/0002634303590366
PB - SciTePress

- Science and Technology Publications, Lda.
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