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Authors: Jana Deutschländer 1 ; Anna Weigand 1 ; 2 ; Andreas M. Klein 2 ; 1 ; Dominique Winter 3 and Maria Rauschenberger 1

Affiliations: 1 Faculty of Technology, University of Applied Sciences Emden/Leer, Emden, Germany ; 2 Department of Computer Languages and Systems, University of Seville, Seville, Spain ; 3 University of Siegen, Siegen, Germany

Keyword(s): Voice User Interfaces, User Experience, UX Aspects, Kano, Categorization, Voice Assistants, Mixed Methods.

Abstract: Voice user interface (VUI) evaluation often focuses on user experience (UX) quality measurement of UX aspects for VUIs. However, it is crucial to differ among these UX aspects concerning their relevance to specific target groups, like different usage contexts, or user characteristics such as age. Therefore, we identified potential age-specific characteristics and determine their nature, if any. We applied the Kano model using an age-segmentation to categorize these 32 UX aspects based on VUI user data (N = 384). Our findings reveal that UX aspects of VUIs are broadly consistent across all age groups, and VUI developers and researchers should consider the important ones. Some age effects are visible and could impact the success of VUIs.

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Paper citation in several formats:
Deutschländer, J.; Weigand, A.; M. Klein, A.; Winter, D. and Rauschenberger, M. (2023). There Are no Major Age Effects for UX Aspects of Voice User Interfaces Using the Kano Categorization. In Proceedings of the 19th International Conference on Web Information Systems and Technologies - WEBIST; ISBN 978-989-758-672-9; ISSN 2184-3252, SciTePress, pages 330-339. DOI: 10.5220/0012187600003584

@conference{webist23,
author={Jana Deutschländer. and Anna Weigand. and Andreas {M. Klein}. and Dominique Winter. and Maria Rauschenberger.},
title={There Are no Major Age Effects for UX Aspects of Voice User Interfaces Using the Kano Categorization},
booktitle={Proceedings of the 19th International Conference on Web Information Systems and Technologies - WEBIST},
year={2023},
pages={330-339},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012187600003584},
isbn={978-989-758-672-9},
issn={2184-3252},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Web Information Systems and Technologies - WEBIST
TI - There Are no Major Age Effects for UX Aspects of Voice User Interfaces Using the Kano Categorization
SN - 978-989-758-672-9
IS - 2184-3252
AU - Deutschländer, J.
AU - Weigand, A.
AU - M. Klein, A.
AU - Winter, D.
AU - Rauschenberger, M.
PY - 2023
SP - 330
EP - 339
DO - 10.5220/0012187600003584
PB - SciTePress

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