THE NEED FOR E-SERVICES - The Case of the e-Citizen

Seppo Sirkemaa

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Paper

THE NEED FOR E-SERVICES - The Case of the e-Citizen

Topics: e-Government

In Proceedings of the Second International Conference on e-Business - Volume 0ICETE, 357-359, 2007 , Barcelona, Spain

Author: Seppo Sirkemaa

Affiliation: Turku School of Economics, Finland

Keyword(s): e-Services, public sector organizations, citizen, infrastructure.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; e-Business ; Enterprise Information Systems ; Government ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: Internet has an important role in our society. It has had a significant impact on the way business can be done. Here we are looking beyond e-business; today public sector organizations are developing various electronic services for citizens. In both cases understanding user needs is the basis for successful e-services.

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Paper citation in several formats:

Sirkemaa, S. (2007). THE NEED FOR E-SERVICES - The Case of the e-Citizen. In Proceedings of the Second International Conference on e-Business (ICETE 2007) - ICE-B; ISBN 978-989-8111-11-1, SciTePress, pages 357-359. DOI: 10.5220/0002110503570359

@conference{ice-b07,
author={Seppo Sirkemaa.},
title={THE NEED FOR E-SERVICES - The Case of the e-Citizen},
booktitle={Proceedings of the Second International Conference on e-Business (ICETE 2007) - ICE-B},
year={2007},
pages={357-359},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002110503570359},
isbn={978-989-8111-11-1},
}

TY - CONF

JO - Proceedings of the Second International Conference on e-Business (ICETE 2007) - ICE-B
TI - THE NEED FOR E-SERVICES - The Case of the e-Citizen
SN - 978-989-8111-11-1
AU - Sirkemaa, S.
PY - 2007
SP - 357
EP - 359
DO - 10.5220/0002110503570359
PB - SciTePress