USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS

Malika Grim-Yefsah; Camille Rosenthal-Sabroux; Virginie Thion-Goasdoué

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Paper

USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS

Topics: Business Process Management; Studies, Metrics & Benchmarks

In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: RDBPM, 430-435, 2011 , Paris, France

Authors: Malika Grim-Yefsah ¹ ; Camille Rosenthal-Sabroux ² and Virginie Thion-Goasdoué ³

Affiliations: ¹ Paris Dauphine University and INSERM, France ; ² Paris Dauphine University, France ; ³ CEDRIC, France

Keyword(s): Business process, Quality evaluation, Robustness, Quality metrics, Tacit knowledge.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Process Management ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Studies, Metrics & Benchmarks ; Symbolic Systems

Abstract: We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a –real– application case: the evaluation of an IS project management business process.

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Paper citation in several formats:

Grim-Yefsah, M.; Rosenthal-Sabroux, C. and Thion-Goasdoué, V. (2011). USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS. In Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2011) - RDBPM; ISBN 978-989-8425-81-2; ISSN 2184-3228, SciTePress, pages 430-435. DOI: 10.5220/0003638204300435

@conference{rdbpm11,
author={Malika Grim{-}Yefsah. and Camille Rosenthal{-}Sabroux. and Virginie Thion{-}Goasdoué.},
title={USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2011) - RDBPM},
year={2011},
pages={430-435},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003638204300435},
isbn={978-989-8425-81-2},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2011) - RDBPM
TI - USING INFORMATION OF AN INFORMAL NETWORK TO EVALUATE BUSINESS PROCESS ROBUSTNESS
SN - 978-989-8425-81-2
IS - 2184-3228
AU - Grim-Yefsah, M.
AU - Rosenthal-Sabroux, C.
AU - Thion-Goasdoué, V.
PY - 2011
SP - 430
EP - 435
DO - 10.5220/0003638204300435
PB - SciTePress