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Mitigating Privacy Concerns by Developing Trust-related Software Features for a Hybrid Social Media Application

Topics: Analysis and Design Methods; Empirical Software Engineering; Interdisciplinary SSE ; Process Improvement; Requirements Engineering; Satisfaction, Usefulness and Trust; Software and Service Design; Software Development Methodologies; SSE and Human Factors; SSE for Social Computing ; User-Centered Software Engineering

Authors: Angela Borchert 1 ; Aidmar Wainakh 2 ; Nicole Krämer 3 ; Max Mühlhäuser 2 and Maritta Heisel 1

Affiliations: 1 Software Engineering, University of Duisburg-Essen, Duisburg, Germany ; 2 Telecooperation Lab, Technical University of Darmstadt, Darmstadt, Germany ; 3 Social Psychology, University of Duisburg-Essen, Duisburg, Germany

Keyword(s): Hybrid Social Media, Information Privacy Concerns, Trustworthiness, Requirements Engineering.

Abstract: As the past has shown, many providers of social media services consistently demonstrate an insufficient commitment to user privacy. This has led to an increase in users’ privacy concerns. Several privacy-preserving alternatives were proposed in the research community and the market. However, these platforms face the challenges of proving and demonstrating that users’ privacy concerns are addressed within their scope as well as gaining users’ trust. In this work, we mitigate privacy concerns and enhance the trustworthiness of privacy-preserving social media, in particular a hybrid social media application. For that, we develop trust-related software features elicited with the TrustSoFt method. We evaluate the impact of the specified features on the privacy concerns as well as on the trustworthiness of the examined application by conducting an extensive user study. Furthermore, we analyze the relationships between information privacy concerns, trusting beliefs, risk beliefs, and willin gness to use in the context of hybrid social media. Results reveal the special importance of addressing particular concerns, such as “Awareness of Privacy Practices”. (More)

CC BY-NC-ND 4.0

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Paper citation in several formats:
Borchert, A.; Wainakh, A.; Krämer, N.; Mühlhäuser, M. and Heisel, M. (2021). Mitigating Privacy Concerns by Developing Trust-related Software Features for a Hybrid Social Media Application. In Proceedings of the 16th International Conference on Evaluation of Novel Approaches to Software Engineering - ENASE; ISBN 978-989-758-508-1; ISSN 2184-4895, SciTePress, pages 269-280. DOI: 10.5220/0010450302690280

@conference{enase21,
author={Angela Borchert. and Aidmar Wainakh. and Nicole Krämer. and Max Mühlhäuser. and Maritta Heisel.},
title={Mitigating Privacy Concerns by Developing Trust-related Software Features for a Hybrid Social Media Application},
booktitle={Proceedings of the 16th International Conference on Evaluation of Novel Approaches to Software Engineering - ENASE},
year={2021},
pages={269-280},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010450302690280},
isbn={978-989-758-508-1},
issn={2184-4895},
}

TY - CONF

JO - Proceedings of the 16th International Conference on Evaluation of Novel Approaches to Software Engineering - ENASE
TI - Mitigating Privacy Concerns by Developing Trust-related Software Features for a Hybrid Social Media Application
SN - 978-989-758-508-1
IS - 2184-4895
AU - Borchert, A.
AU - Wainakh, A.
AU - Krämer, N.
AU - Mühlhäuser, M.
AU - Heisel, M.
PY - 2021
SP - 269
EP - 280
DO - 10.5220/0010450302690280
PB - SciTePress