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Authors: Thomas Büchner ; Florian Matthes and Christian Neubert

Affiliation: Technische Universität München, Germany

ISBN: 978-989-674-013-9

Keyword(s): Enterprise 2.0 Software, Social Software, Web-based Collaboration, Knowledge Management Systems.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Communication, Collaboration and Information Sharing ; Content Management & Digital Rights Management ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: There is a growing market for integrated web-based tools to support team collaboration and knowledge management within enterprises. The goal of this paper is to provide a detailed analysis of their concepts and services. We examine seven Enterprise 2.0 tools in detail and derive a unifying multi-dimensional classification and evaluation framework. For each dimension we identify several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we provide a detailed description of the following commercial and open source tools: Alfresco Share, Atlassian Confluence, GroupSwim, Liferay Social Office, Microsoft Office SharePoint Server, Socialtext, Tricia . This work contributes to a better technical understanding of this emerging family of enterprise applications, highlights strengths and weaknesses of existing tools and identifies areas for further system research and development.

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Paper citation in several formats:
Büchner T.; Matthes F.; Neubert C. and (2009). A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS.In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 37-45. DOI: 10.5220/0002294500370045

@conference{kmis09,
author={Thomas Büchner and Florian Matthes and Christian Neubert},
title={A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={37-45},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002294500370045},
isbn={978-989-674-013-9},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS
SN - 978-989-674-013-9
AU - Büchner, T.
AU - Matthes, F.
AU - Neubert, C.
PY - 2009
SP - 37
EP - 45
DO - 10.5220/0002294500370045

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