Authors:
Zhidian Lin
;
Hourieh Khalajzadeh
;
Humphrey O. Obie
;
Jennifer Mcintosh
and
Kwangsu Choi
Affiliation:
Faculty of Information Technology, Monash University, Clayton, Victoria, Australia
Keyword(s):
Human-centric Issues, Human Factors, eHealth, e-Booking, Web-based Booking System, Elderly, Language, Culture, Accessibility.
Abstract:
The use of eHealth web portals is rapidly increasing with the extensive demand for eHealth services and established benefits of using health-related software. Unfortunately, most of these applications underestimate or even ignore Human-centric issues (HCIs) and thus result in a system that is not fit-for-purpose. This emphasises the importance of allowing for diverse end-users characteristics, such as age, gender, culture, occupation, and cognitive impairment, when designing eHealth web portals. In this paper, we describe a study we conducted involving a preliminary survey in three languages to determine different users’ needs, taking into account their human-centric issues. We designed an e-booking prototype and evaluated it with user studies. Our results suggest that age and language are the most crucial human-centric aspects to be considered when developing an eHealth web portal. The study also provided recommendations for appropriate web design elements for building human-centric
eHealth applications.
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