Authors:
Sjoerd van Rooden
1
;
Catya Zuniga
1
;
Bart Krol
2
and
Elias Olivares-Benitez
3
Affiliations:
1
Faculty of Technology, Amsterdam University of Applied Sciences, Weesperzijde 190, Amsterdam, The Netherlands
;
2
KLM Cargo, Schiphol, The Netherlands
;
3
Facultad de Ingenieria, Universidad Panamericana, Zapopan, Mexico
Keyword(s):
Late Shipments, Late Shows, Repair Process, Acceptance Process, Business Process Modelling, Air Cargo Operations.
Abstract:
Export shipments arriving late at the freight building of KLM Cargo at Schiphol Airport is a trigger to deviations in the standard acceptance process. These Late Shows are currently handled ad-hoc making it difficult to plan and predict these events. By conducting a data analysis to quantitatively identify the characteristics of the Late Shows, and by conducting stakeholder interviews to understand the current process and discuss the future process, this research tried to design the operational process of the Late Shows to improve the operational excellence and quality of the acceptance process. The research shows that currently, late shipments are often still tried to be build up for the planned flight. It is found that 13% of these shipments do eventually not depart on the planned flight. The research concludes that the design of the Late Show process should include a check on whether the shipment was delivered on time, before acceptance of the shipment. By only accepting the shipm
ent once it is decided that the planned flight is achievable or when it is rebooked to another flight, it is assured that the Late Show will be on time at the build-up buffer for the booked flight.
(More)