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Authors: Ana Dias 1 ; 2 ; Sandra Duarte 1 ; Joaquim Alvarelhão 3 and Conceição Cunha 1 ; 2

Affiliations: 1 Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, Aveiro, Portugal ; 2 GOVCOPP, Aveiro, Portugal ; 3 Health Sciences School, University of Aveiro, Aveiro, Portugal

Keyword(s): Telemedicine, Sars-Cov-2, User’s Perception.

Abstract: This study aimed to investigate how patients and professionals faced telemedicine or telehealth in Centre Region in Portugal during the Sars-Cov-2 pandemic. Mixed-methods exploratory and parallel study including data from a survey of 190 healthcare patients and seven qualitative interviews with healthcare professionals from the Centre Region of Portugal were carried out. Descriptive and multiple correspondence analysis was used for survey results evaluation while healthcare professionals' perceptions were studied using a thematic analysis approach. Although few participants (15%) experienced telemedicine before the pandemic, most (73.2%) consider the health sector prepared to provide it. The most mentioned benefits of telemedicine were the avoidance of travel, convenience, and comfort for the patient. The limitations that may exist in this modality relate to patients who do not have the necessary technological devices, the lack of adequate diagnostic tools, and limitations to the pat ient-doctor relationship. Younger participants (<30y) were associated with characteristics of the telemedicine operating system, like the adequacy of diagnostic tools while persons more than 50 years old were associated with the lack of preparation or predisposition of professionals to provide telemedicine. (More)

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Paper citation in several formats:
Dias, A.; Duarte, S.; Alvarelhão, J. and Cunha, C. (2023). Perceptions on Telemedicine in Portugal During Sars-Cov-2 Pandemic: A Mixed-Methods Study. In Proceedings of the 16th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2023) - HEALTHINF; ISBN 978-989-758-631-6; ISSN 2184-4305, SciTePress, pages 471-476. DOI: 10.5220/0011745100003414

@conference{healthinf23,
author={Ana Dias. and Sandra Duarte. and Joaquim Alvarelhão. and Concei\c{C}ão Cunha.},
title={Perceptions on Telemedicine in Portugal During Sars-Cov-2 Pandemic: A Mixed-Methods Study},
booktitle={Proceedings of the 16th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2023) - HEALTHINF},
year={2023},
pages={471-476},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011745100003414},
isbn={978-989-758-631-6},
issn={2184-4305},
}

TY - CONF

JO - Proceedings of the 16th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2023) - HEALTHINF
TI - Perceptions on Telemedicine in Portugal During Sars-Cov-2 Pandemic: A Mixed-Methods Study
SN - 978-989-758-631-6
IS - 2184-4305
AU - Dias, A.
AU - Duarte, S.
AU - Alvarelhão, J.
AU - Cunha, C.
PY - 2023
SP - 471
EP - 476
DO - 10.5220/0011745100003414
PB - SciTePress