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Authors:  Risdiyanto 1 ; Ahmad Munawar 2 ; Muhammad Zudhy Irawan 2 ; Muhammad Kunta Biddinika 3 and Johary Alfed 3

Affiliations: 1 Department of Civil Engineering, Janabadra University, Indonesia ; 2 Universitas Gadjah Mada, Indonesia ; 3 Janabadra University, Indonesia

Keyword(s): Importance Performance Analysis, Online Motorcycle Taxis

Abstract: Online motorcycle taxis have received permission from the Indonesian government to serve the community. As a regulator, the government has an obligation to maintain that community needs are being met in every mode of public transportation. Therefore, online motorcycle taxi operations to be assessed for performance in order to maintain public services. This study aims to determine the characteristics of passengers as well as their importance and performance on online motorcycle taxis. Data was obtained by distributing questionnaires to, and conducting interviews with 200 random online motorcycle taxi passengers in Yogyakarta City, Indonesia. The Importance Performance Analysis (IPA) method was used to evaluate the online motorcycle taxis. According to IPA, most of the online motorcycle taxi services were perceived to be good by the passengers. A positive assessment of the online motorcycle taxi indicates that online transportation is very popular and fulfils a community need.

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Paper citation in several formats:
Risdiyanto.; Munawar, A.; Irawan, M.; Biddinika, M. and Alfed, J. (2020). Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective. In Proceedings of the 2nd International Conference on Applied Science, Engineering and Social Sciences - ICASESS; ISBN 978-989-758-452-7, SciTePress, pages 79-85. DOI: 10.5220/0009878600790085

@conference{icasess20,
author={Risdiyanto. and Ahmad Munawar. and Muhammad Zudhy Irawan. and Muhammad Kunta Biddinika. and Johary Alfed.},
title={Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective},
booktitle={Proceedings of the 2nd International Conference on Applied Science, Engineering and Social Sciences - ICASESS},
year={2020},
pages={79-85},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009878600790085},
isbn={978-989-758-452-7},
}

TY - CONF

JO - Proceedings of the 2nd International Conference on Applied Science, Engineering and Social Sciences - ICASESS
TI - Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective
SN - 978-989-758-452-7
AU - Risdiyanto.
AU - Munawar, A.
AU - Irawan, M.
AU - Biddinika, M.
AU - Alfed, J.
PY - 2020
SP - 79
EP - 85
DO - 10.5220/0009878600790085
PB - SciTePress

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