Author:
Triana Nurchayati
Affiliation:
Universitas Paramadina, Indonesia
Keyword(s):
Transparency, Information Services, Information Disclosure, Good Governance, Information Disputes, Bank Indonesia, Banking Transparency.
Abstract:
One of the ways to implement transparency state administration transparency is by applying Law Number 14 of 2008 concerning Public Information Openness (UU KIP). UU KIP aims to realize good governance, which is transparent, effective, and efficient, accountable, and can be accounted through the principle of providing fast, easy, simple, and low-cost information services. However, in its implementation, it is often constrained by the characteristics of bureaucratic communication. Bank Indonesia integrates the Information Management and Documentation Officer (PPID) with the contact center to speed up information services. Research through this case study found that to overcome the characteristics of bureaucratic communication, Bank Indonesia encouraged the placement of information service solvers, created Memorandums of Understanding (MoUs) between contact centers and Work Units, and internal memos to ensure that the deadline for information services is not exceeded. If the deadline w
as exceeded, an information dispute might occur
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