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Authors: Pedro Colarejo 1 ; Davide Ricardo 1 ; André Fernandes 1 ; Miguel Fonseca 1 ; Pedro Oliveira 1 ; Nidhal Cherni 1 ; João Abrantes 1 ; Hélio Guilherme 1 and António Teixeira 2

Affiliations: 1 LOAD Interactive, Lda., Aveiro, Portugal ; 2 IEETA, Dep. Telecommunications and Information Technology Electronics, University of Aveiro, Aveiro, Portugal

Keyword(s): Retail, Information for Consumers, Virtual Assistants, Dialogue, Natural Language, Image Recognition, Blockchain.

Abstract: In a context of indirect sales channels, where the product reaches the final consumer through intermediaries, it is very difficult for consumers to know the origin of the product and identify the origin of problems. In this paper an innovative technological platform is proposed, oriented to the retail market, and capable of providing information from the entire product distribution chain to its various stakeholders. The platform is based on 3 pillars: a decentralized blockchain-based information network covering the path of a product from its origin to the end consumer; extraction of information about users/customers and products from images and video; interaction using natural language. A first instantiation of the platform is also presented as well as the first results. In its development, recent technologies were used in the areas of image recognition and dialogue systems.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Colarejo, P.; Ricardo, D.; Fernandes, A.; Fonseca, M.; Oliveira, P.; Cherni, N.; Abrantes, J.; Guilherme, H. and Teixeira, A. (2022). Retail Platform with Natural Interaction: LOAD's Vision. In Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-569-2; ISSN 2184-4992, pages 293-300. DOI: 10.5220/0010996000003179

@conference{iceis22,
author={Pedro Colarejo. and Davide Ricardo. and André Fernandes. and Miguel Fonseca. and Pedro Oliveira. and Nidhal Cherni. and João Abrantes. and Hélio Guilherme. and António Teixeira.},
title={Retail Platform with Natural Interaction: LOAD's Vision},
booktitle={Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2022},
pages={293-300},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010996000003179},
isbn={978-989-758-569-2},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Retail Platform with Natural Interaction: LOAD's Vision
SN - 978-989-758-569-2
IS - 2184-4992
AU - Colarejo, P.
AU - Ricardo, D.
AU - Fernandes, A.
AU - Fonseca, M.
AU - Oliveira, P.
AU - Cherni, N.
AU - Abrantes, J.
AU - Guilherme, H.
AU - Teixeira, A.
PY - 2022
SP - 293
EP - 300
DO - 10.5220/0010996000003179