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Authors: Michał Polasik 1 ; Jakub Górka 2 ; Gracjan Wilczewski 1 ; Janusz Kunkowski 1 ; Karolina Przenajkowska 1 and Natalia Tetkowska 1

Affiliations: 1 Nicolaus Copernicus University, Poland ; 2 Warsaw University, Poland

Keyword(s): Retail Payments, Tender Time, Credit & Debit Cards, Contactless Cards, NFC, Mobile Payments.

Related Ontology Subjects/Areas/Topics: Databases and Information Systems Integration ; Electronic Commerce ; Enterprise Information Systems ; Human-Computer Interaction ; Interaction Techniques and Devices ; Organisational Issues on Systems Integration ; Performance Evaluation and Benchmarking ; Software Agents and Internet Computing

Abstract: This article presents estimates of the time efficiency of a wide range of payment methods used at the Point-Of-Sale (POS) from traditional cash and standard cards to contactless cards, RFID stickers and mobile payments (NFC and remote). More than 3,700 transactions were timed by means of digital chronography of video material recorded by cameras installed in the biggest chain of convenience stores in Poland. Our novel approach confirms that until recently cash was the fastest payment method available at POS. Traditional payment cards equipped with a magnetic stripe or EMV chip are significantly slower at the checkout. However, nowadays a technological breakthrough occurs in the evolution of means of payment. The innovative payment methods designed for low-value transactions, such as contactless cards and NFC mobile payments, are competitive to cash in terms of time efficiency. Contactless cards used in offline mode and without printing paper slips are the first popular electronic pay ment method in history faster than cash. Conversely, the remote mobile payments method tested has lower time efficiency at POS. Our results could be used by merchants who want to optimise their payment process and by developers of innovative payment solutions. (More)

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Paper citation in several formats:
Polasik, M.; Górka, J.; Wilczewski, G.; Kunkowski, J.; Przenajkowska, K. and Tetkowska, N. (2012). Chronometric Analysis of a Payment Process for Cash, Cards and Mobile Devices. In Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 1: ICEIS; ISBN 978-989-8565-11-2; ISSN 2184-4992, SciTePress, pages 220-229. DOI: 10.5220/0004004202200229

@conference{iceis12,
author={Michał Polasik. and Jakub Górka. and Gracjan Wilczewski. and Janusz Kunkowski. and Karolina Przenajkowska. and Natalia Tetkowska.},
title={Chronometric Analysis of a Payment Process for Cash, Cards and Mobile Devices},
booktitle={Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 1: ICEIS},
year={2012},
pages={220-229},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004004202200229},
isbn={978-989-8565-11-2},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 1: ICEIS
TI - Chronometric Analysis of a Payment Process for Cash, Cards and Mobile Devices
SN - 978-989-8565-11-2
IS - 2184-4992
AU - Polasik, M.
AU - Górka, J.
AU - Wilczewski, G.
AU - Kunkowski, J.
AU - Przenajkowska, K.
AU - Tetkowska, N.
PY - 2012
SP - 220
EP - 229
DO - 10.5220/0004004202200229
PB - SciTePress