Authors:
Yin-Yih Chang
1
;
Kuo-Chen Chou
2
and
Chih-Hung Lin
1
Affiliations:
1
Departmentof Information Management and Fu-Jen University, Taiwan
;
2
Institute of Business Administration and Fu-Jen University, Taiwan
Keyword(s):
Computer Mediated Communication(CMC), Communication, Interactivity, Mutual trust, Relationship, Work performance
Abstract:
In this study, Instant Messaging(IM) software, E-mail software, social networking websites and knowledge sharing platform for the independent variables, the process of communication, interaction, relation networks, communication quality, mutual trust and work performance the impact study, this study used a questionnaire survey method for IT project officers on commercial bank.The following three research and found that:(1) CMC software will enable team members to communicate effectively and create an atmosphere of mutual trust. (2)CMC software will make effective communication quality for team members scattered in different places. (3)When the team members who use CMC software produce effective communication quality and trust, it will significantly enhance work performance.