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Authors: Falko Koetter 1 ; Matthias Blohm 1 ; Monika Kochanowski 1 ; Joscha Goetzer 2 ; Daniel Graziotin 2 and Stefan Wagner 2

Affiliations: 1 Fraunhofer Institute for Industrial Engineering, Nobelstr. 12, 70569 Stuttgart and Germany ; 2 University of Stuttgart, Universitätsstr. 38, 70569 Stuttgart and Germany

ISBN: 978-989-758-350-6

Keyword(s): Conversational Agents, Intelligent User Interfaces, Machine Learning, Nlp, Chatbots, Insurance.

Related Ontology Subjects/Areas/Topics: Agent Models and Architectures ; Agents ; Artificial Intelligence ; Conversational Agents ; Industrial Applications of AI ; Soft Computing

Abstract: Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies are interested in improving their customer service and digitizing their business processes. In this work we investigate the potential use of conversational agents in insurance companies by determining which classes of agents are of interest to insurance companies, finding relevant use cases and requirements, and developing a prototype for an exemplary insurance scenario. Based on this approach, we derive key findings for conversational agent implementation in insurance companies.

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Paper citation in several formats:
Koetter, F.; Blohm, M.; Kochanowski, M.; Goetzer, J.; Graziotin, D. and Wagner, S. (2019). Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies.In Proceedings of the 11th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART, ISBN 978-989-758-350-6, pages 19-30. DOI: 10.5220/0007252100190030

@conference{icaart19,
author={Falko Koetter. and Matthias Blohm. and Monika Kochanowski. and Joscha Goetzer. and Daniel Graziotin. and Stefan Wagner.},
title={Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies},
booktitle={Proceedings of the 11th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,},
year={2019},
pages={19-30},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007252100190030},
isbn={978-989-758-350-6},
}

TY - CONF

JO - Proceedings of the 11th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,
TI - Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies
SN - 978-989-758-350-6
AU - Koetter, F.
AU - Blohm, M.
AU - Kochanowski, M.
AU - Goetzer, J.
AU - Graziotin, D.
AU - Wagner, S.
PY - 2019
SP - 19
EP - 30
DO - 10.5220/0007252100190030

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