loading
Papers

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Hemal Kothari ; Bernadette Sharp ; Luke Ho and Anthony Atkins

Affiliation: Staffordshire University, Faculty of Computing, Engineering and Technology, United Kingdom

ISBN: 978-972-8865-42-9

Keyword(s): Intelligent Agents, Outsourcing Decision-Support, Conceptual Agent model.

Related Ontology Subjects/Areas/Topics: Agents ; Artificial Intelligence ; Artificial Intelligence and Decision Support Systems ; Enterprise Information Systems ; Intelligent Agents ; Internet Technology ; Strategic Decision Support Systems ; Web Information Systems and Technologies

Abstract: In the last few years, agent technology has significantly emerged as a new paradigm for software developers to solve complex problems. This paper extends the use of multi-agent systems into a new domain of outsourcing. It highlights the various issues associated with outsourcing decision making i.e. the complexity and the risks involved in outsourcing. The paper outlines the HABIO framework which proposes a tri-perspective approach focusing on the organisational, information and business perspective to facilitate the outsourcing decision-making and formulating an effective outsourcing strategy. The main focus of this paper is to describe how agents can assist the experts in their decision to support outsourcing. A call-centre scenario illustrating a 3-layered agent architecture is proposed which aims to capture the strategic, tactical, and communicational layers of outsourcing and supports the experts in their outsourcing decision-making.

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.227.240.143

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Kothari H.; Sharp B.; Ho L.; Atkins A. and (2006). INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING.In Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-972-8865-42-9, pages 316-322. DOI: 10.5220/0002447703160322

@conference{iceis06,
author={Hemal Kothari and Bernadette Sharp and Luke Ho and Anthony Atkins},
title={INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING},
booktitle={Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2006},
pages={316-322},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002447703160322},
isbn={978-972-8865-42-9},
}

TY - CONF

JO - Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING
SN - 978-972-8865-42-9
AU - Kothari, H.
AU - Sharp, B.
AU - Ho, L.
AU - Atkins, A.
PY - 2006
SP - 316
EP - 322
DO - 10.5220/0002447703160322

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.