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Authors: Theo Lynn ; Philip Healy ; Richard McClatchey ; John Morrison ; Claus Pahl and Brian Lee

Affiliation: Irish Centre for Cloud Computing & Commerce, Ireland

ISBN: 978-989-8565-52-5

ISSN: 2184-5042

Keyword(s): Cloud, Assurance, Accountability, Trustmark.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Cloud Computing Architecture ; Cloud Computing Enabling Technology ; Cloud Ilities (Scalability, Availability, Reliability) ; Cloud Risk, Challenges, and Governance ; Fundamentals ; Monitoring of Services, Quality of Service, Service Level Agreements

Abstract: Cloud computing represents a significant economic opportunity for Europe. However, this growth is threatened by adoption barriers largely related to trust. This position paper examines trust and confidence issues in cloud computing and advances a case for addressing them through the implementation of a novel trustmark scheme for cloud service providers. The proposed trustmark would be both active and dynamic featuring multi-modal information about the performance of the underlying cloud service. The trustmarks would be informed by live performance data from the cloud service provider, or ideally an independent third-party accountability and assurance service that would communicate up-to-date information relating to service performance and dependability. By combining assurance measures with a remediation scheme, cloud service providers could both signal dependability to customers and the wider marketplace and provide customers, auditors and regulators with a mechanism for determining a ccountability in the event of failure or non-compliance. As a result, the trustmarks would convey to consumers of cloud services and other stakeholders that strong assurance and accountability measures are in place for the service in question and thereby address trust and confidence issues in cloud computing. (More)


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Paper citation in several formats:
Lynn, T.; Healy, P.; McClatchey, R.; Morrison, J.; Pahl, C. and Lee, B. (2013). The Case for Cloud Service Trustmarks and Assurance-as-a-Service.In Proceedings of the 3rd International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-8565-52-5, ISSN 2184-5042, pages 110-115. DOI: 10.5220/0004405901100115

author={Theo Lynn. and Philip Healy. and Richard McClatchey. and John Morrison. and Claus Pahl. and Brian Lee.},
title={The Case for Cloud Service Trustmarks and Assurance-as-a-Service},
booktitle={Proceedings of the 3rd International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},


JO - Proceedings of the 3rd International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - The Case for Cloud Service Trustmarks and Assurance-as-a-Service
SN - 978-989-8565-52-5
AU - Lynn, T.
AU - Healy, P.
AU - McClatchey, R.
AU - Morrison, J.
AU - Pahl, C.
AU - Lee, B.
PY - 2013
SP - 110
EP - 115
DO - 10.5220/0004405901100115

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