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Authors: Dhody Rofsanjani ; Qurnia Andayani and Djazuli Chalidyanto

Affiliation: Universitas Airlangga, Indonesia

Keyword(s): ARM, registration, response time

Abstract: A long queue of patients usually builds at registration desk of outpatients in RSUD dr. H. Moh. Anwar Sumenep. This happened before the launch of ARM (Anjungan Registrasi Mandiri). It is located at the Front Office desk which aims to parse queues and speed up the outpatient registration. The type of research is descriptive. Data was collected by observation and interviews. Analysis data is statistically descriptive. ARM is a machine tool that encourages prospective patients to register independently and improve the response time of patient registration. The method of application is that patient scans the card, chooses the desired polyclinic and payment method, then it will print the registration proof automatically. ARM implementation can parse the queue line and the registration response time is served much more quickly in less than 2 minutes in front office. Interviews describe that majority of patients were satisfied and ARM helped them through the innovation greatly and they no l onger need to queue. ARM, as a tool to support patient registration, can be developed further to serve non-insurance patients. It is also a marketing tool for patients to schedule their upcoming medical check-ups at the hospital via SMS (Short Message Service) or social media. (More)

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Paper citation in several formats:
Rofsanjani, D.; Andayani, Q. and Chalidyanto, D. (2018). ARM (Anjungan Registrasi Mandiri) as Innovation of Front Line Service in a Hospital. In Proceedings of the 2nd International Symposium of Public Health - ISOPH; ISBN 978-989-758-338-4; ISSN 2184-3643, SciTePress, pages 239-242. DOI: 10.5220/0007512102390242

@conference{isoph18,
author={Dhody Rofsanjani. and Qurnia Andayani. and Djazuli Chalidyanto.},
title={ARM (Anjungan Registrasi Mandiri) as Innovation of Front Line Service in a Hospital},
booktitle={Proceedings of the 2nd International Symposium of Public Health - ISOPH},
year={2018},
pages={239-242},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007512102390242},
isbn={978-989-758-338-4},
issn={2184-3643},
}

TY - CONF

JO - Proceedings of the 2nd International Symposium of Public Health - ISOPH
TI - ARM (Anjungan Registrasi Mandiri) as Innovation of Front Line Service in a Hospital
SN - 978-989-758-338-4
IS - 2184-3643
AU - Rofsanjani, D.
AU - Andayani, Q.
AU - Chalidyanto, D.
PY - 2018
SP - 239
EP - 242
DO - 10.5220/0007512102390242
PB - SciTePress

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