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Author: Eka Wilda Faida

Affiliation: STIKES Yayasan Dr. Soetomo, Indonesia

Keyword(s): performance expectancy, effort expectancy, social influence, behavioural intention.

Abstract: E-Health Innovation in Indonesia was spear headed by government of Surabaya City with the aim of making people easier to come to health care institutions to do online registration. Number of people who never use online number retrieval via E-Health website was by 50%. So it is necessary to evaluate the attitude of public acceptance in using online registration system facility to avoid low utilization of online registration system. Purpose of this research was to analyse the non-user behavioural intention in E-Health online registration system in Surabaya healthcare institution used Unified Theory of Acceptance and Use of Technology (UTAUT) model. This research used an observational method, data and information were gathered without giving any intervention treatment. Nature of research was analytic survey with systematic random sampling. Result of this research was online registration that mostly had adequate performance expectancy and effort expectancy with good social influence. Ind ividual characteristic factors related to behavioural intention were education, employment, and knowledge. While factors which not related to behavioural intention were gender, age, and IT skills. There was a relationship between performance expectancy and effort expectancy with behavioural intention in E-Health's non-user enrolling group. There was no relationship between social influence and behavioural intention. (More)

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Paper citation in several formats:
Faida, E. (2018). The Relationship of Performance Expectancy, Effort Expectancy, and Social Influence on Behavioural Intention to Online Registration System of Health Institutional Service in Surabaya. In Proceedings of the 2nd International Symposium of Public Health - ISOPH; ISBN 978-989-758-338-4; ISSN 2184-3643, SciTePress, pages 63-66. DOI: 10.5220/0007509200630066

@conference{isoph18,
author={Eka Wilda Faida.},
title={The Relationship of Performance Expectancy, Effort Expectancy, and Social Influence on Behavioural Intention to Online Registration System of Health Institutional Service in Surabaya},
booktitle={Proceedings of the 2nd International Symposium of Public Health - ISOPH},
year={2018},
pages={63-66},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007509200630066},
isbn={978-989-758-338-4},
issn={2184-3643},
}

TY - CONF

JO - Proceedings of the 2nd International Symposium of Public Health - ISOPH
TI - The Relationship of Performance Expectancy, Effort Expectancy, and Social Influence on Behavioural Intention to Online Registration System of Health Institutional Service in Surabaya
SN - 978-989-758-338-4
IS - 2184-3643
AU - Faida, E.
PY - 2018
SP - 63
EP - 66
DO - 10.5220/0007509200630066
PB - SciTePress

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