INFORMATION SYSTEMS FAILURE EXPLAINED THROUGH THE LENS OF THE CULTURAL WEB

David Avison; David Wilson

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Paper

INFORMATION SYSTEMS FAILURE EXPLAINED THROUGH THE LENS OF THE CULTURAL WEB

Topics: Functional and Non-Functional Requirements; Human Factors; User Needs

In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, 203-210, 2004 , Porto, Portugal

Authors: David Avison ¹ and David Wilson ²

Affiliations: ¹ ESSEC Business School, France ; ² University of Technology, Sydney, Australia

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Functional and Non-Functional Requirements ; Human Factors ; Human-Computer Interaction ; Physiological Computing Systems ; User Needs

Abstract: This paper provides a discussion of the Australian telecommunications company One.Tel Limited. The paper examines the information technology strategies employed by the company and assesses the extent to which a failure of those strategies may have contributed to, or precipitated, the downfall of the business. In particular, it looks at the company through the lens of Johnson and Scholes’ (1993) cultural web. This perspective provides clear evidence of failings at the company, which were likely to have led to failure in its IT/IS policy and applications which, in turn, at least partly explains the downfall of the business.

CC BY-NC-ND 4.0

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Paper citation in several formats:

Avison, D. and Wilson, D. (2004). INFORMATION SYSTEMS FAILURE EXPLAINED THROUGH THE LENS OF THE CULTURAL WEB. In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS; ISBN 972-8865-00-7; ISSN 2184-4992, SciTePress, pages 203-210. DOI: 10.5220/0002607902030210

@conference{iceis04,
author={David Avison. and David Wilson.},
title={INFORMATION SYSTEMS FAILURE EXPLAINED THROUGH THE LENS OF THE CULTURAL WEB},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS},
year={2004},
pages={203-210},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002607902030210},
isbn={972-8865-00-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS
TI - INFORMATION SYSTEMS FAILURE EXPLAINED THROUGH THE LENS OF THE CULTURAL WEB
SN - 972-8865-00-7
IS - 2184-4992
AU - Avison, D.
AU - Wilson, D.
PY - 2004
SP - 203
EP - 210
DO - 10.5220/0002607902030210
PB - SciTePress