Authors:
André Castello Branco
1
;
Eveline Sacramento
2
;
Eliza Oliveira
1
;
Oksana Tymoshchuk
1
;
Maria Antunes
1
;
Margarida Almeida
1
;
Luís Pedro
1
;
Fernando Ramos
1
and
Daniel Carvalho
1
Affiliations:
1
Department of Communication and Arts, University of Aveiro, DigiMedia, Aveiro, Portugal
;
2
Department of Communication and Arts, University of Aveiro, INET-md, Institute of Ethnomusicology, Aveiro, Portugal
Keyword(s):
Mobile Application, Usability, Heuristic Evaluation, Community-led Innovation.
Abstract:
Digital media can facilitate collaborative processes among local agents, value endogenous resources, and promote assets associated with territory. This article presents the results of a study concerning the development and validation of a mobile app for promoting the relationship among agents of the Portuguese Centro region’s communities/entities. This paper focuses on the results of a heuristic evaluation of the mobile app carried out with two groups of experts in Digital Technologies, Tourism, Health, and Well-Being, besides providing an overview of the mobile app that was developed and a theoretical background regarding community-led innovation, usability, and heuristics. For the CeNTER app prototype evaluation itself, the use of Nielsen’s heuristics, a MATCH-MED scale, together with a Think-Aloud Protocol allowed us to improve its usability. This article contributes to a reflection about the evaluation of mobile apps in the scope of territorial-based innovation initiatives, engag
ing its stakeholders in the process.
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