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Authors: Raquel Lacuesta Gilaberte 1 ; Eva Cerezo Bagdasari 2 and Javier Navarro-Alamán 3

Affiliations: 1 Department of Computer Science and Engineering of Systems, I3A (Institute of Engineering Research of Aragon), EUPT/Universidad de Zaragoza, Spain ; 2 Department of Computer Science and Engineering of Systems, I3A (Institute of Engineering Research of Aragon), EINA/Universidad de Zaragoza, Spain ; 3 Department of Computer Science and Engineering of Systems, EUPT/Universidad de Zaragoza, Spain

Keyword(s): ECAs, Avatars, m-Health, Older Adults.

Abstract: In the context of m-health applications, developing user-friendly interfaces to improve usability and acceptance by older adults has become a prominent research topic. The use of embodied conversational agents (ECAs) seems promising as they allow interacting through natural verbal and nonverbal communication. However, analyses about the design and acceptance of embodied conversational agents embedded in m-health applications for older adults are needed. In this paper, we present a study carried out to analyse the usability and acceptance of ECAs interfaces in m-health applications, compared to traditional tactile text interfaces. The study carried out has involved 23 users over 65 years old with promising results. The ECA interface was positively assessed and its acceptance increased compared to the traditional one, but although the feelings arisen are positive, users still claim for less complexity and a more careful design.

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Paper citation in several formats:
Gilaberte, R. L., Bagdasari, E. C. and Navarro-Alamán, J. (2025). Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults. In Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - ICT4AWE; ISBN 978-989-758-743-6; ISSN 2184-4984, SciTePress, pages 35-45. DOI: 10.5220/0013216600003938

@conference{ict4awe25,
author={Raquel Lacuesta Gilaberte and Eva Cerezo Bagdasari and Javier Navarro{-}Alamán},
title={Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults},
booktitle={Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - ICT4AWE},
year={2025},
pages={35-45},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013216600003938},
isbn={978-989-758-743-6},
issn={2184-4984},
}

TY - CONF

JO - Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - ICT4AWE
TI - Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults
SN - 978-989-758-743-6
IS - 2184-4984
AU - Gilaberte, R.
AU - Bagdasari, E.
AU - Navarro-Alamán, J.
PY - 2025
SP - 35
EP - 45
DO - 10.5220/0013216600003938
PB - SciTePress

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