loading
Documents

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Brigitte Stroetmann ; Alena Leinfelder ; Alessandro Ortisi and Okan Ekinci

Affiliation: Siemens AG, Germany

ISBN: 978-989-8565-75-4

Keyword(s): Knowledge Management, Performance Measurement, User Satisfaction Survey, Knowledge Services, Learning Organization.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Impact Measurement of Knowledge Management ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge Management Projects ; Knowledge-Based Systems ; Symbolic Systems

Abstract: This paper is designed mainly to provide a picture of how the value of Knowledge Management Projects within Siemens Healthcare is assessed and analyzed. Due to the growing number of knowledge and new research areas, especially in medicine, it is essential to provide up to- date information with an impact on the healthcare business. The degree to which the organization effectively uses this information is an indicator of the organizational knowledge management maturity. The main question to be answered is “Which performance indicators should be measured when analyzing the quality and success of a knowledge management project”. We reviewed available literature to validate the performance indicators that show positive outcomes of the projects. Most importantly we want to emphasize how easily these metrics can be implemented into the company’s operational business. We, therefore, recommend web-based surveys and reporting tools that automatically measure and calculate the results. The info rmation should be easy to read and enable effortless performance change monitoring. (More)

PDF ImageFull Text

Download
Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.90.207.89

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Stroetmann, B.; Leinfelder, A.; Ortisi, A. and Ekinci, O. (2013). When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project.In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013) ISBN 978-989-8565-75-4, pages 419-425. DOI: 10.5220/0004616704190425

@conference{kmis13,
author={Brigitte Stroetmann. and Alena Leinfelder. and Alessandro Ortisi. and Okan Ekinci.},
title={When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project},
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)},
year={2013},
pages={419-425},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004616704190425},
isbn={978-989-8565-75-4},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2013)
TI - When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project
SN - 978-989-8565-75-4
AU - Stroetmann, B.
AU - Leinfelder, A.
AU - Ortisi, A.
AU - Ekinci, O.
PY - 2013
SP - 419
EP - 425
DO - 10.5220/0004616704190425

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.