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Authors: Luis M. Camarinha-Matos 1 ; Hamideh Afsarmanesh 2 ; Ana Inês Oliveira 1 and Filipa Ferrada 1

Affiliations: 1 Universidade Nova de Lisboa, Portugal ; 2 University of Amsterdam, Netherlands

Keyword(s): Collaborative Networks, Business Services, Service-enhanced Products.

Related Ontology Subjects/Areas/Topics: Collaborative Computing ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Software Agents and Internet Computing ; Virtual Enterprises

Abstract: The association of services to manufactured products, leading to service-enhanced products, is an important mechanism for value creation and differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Suitable servicing in this context typically requires the collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. As such, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. Application examples are illustrated for the solar energy sector.


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Paper citation in several formats:
M. Camarinha-Matos, L.; Afsarmanesh, H.; Inês Oliveira, A. and Ferrada, F. (2013). Collaborative Business Services Provision. In Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-8565-60-0; ISSN 2184-4992, SciTePress, pages 380-390. DOI: 10.5220/0004535803800390

author={Luis {M. Camarinha{-}Matos}. and Hamideh Afsarmanesh. and Ana {Inês Oliveira}. and Filipa Ferrada.},
title={Collaborative Business Services Provision},
booktitle={Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS},


JO - Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Collaborative Business Services Provision
SN - 978-989-8565-60-0
IS - 2184-4992
AU - M. Camarinha-Matos, L.
AU - Afsarmanesh, H.
AU - Inês Oliveira, A.
AU - Ferrada, F.
PY - 2013
SP - 380
EP - 390
DO - 10.5220/0004535803800390
PB - SciTePress