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A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction

Topics: E-Commerce and Mobile Commerce; Empirical Software Engineering; Model-Driven Engineering; Requirements Engineering; Service-Oriented Software Engineering; Software and Service Design; Software and Systems Development Methodologies; Software Engineering for Emerging Domains; Systems and Service Analysis and Design; User-Centered Software Engineering

Authors: Angela Borchert ; Nicolás Ferreyra and Maritta Heisel

Affiliation: Department of Software Engineering, University of Duisburg-Essen, Duisburg, Germany

Keyword(s): Trustworthiness, Computer-Mediated Introduction, Requirements Elicitation.

Abstract: Computer-Mediated Introduction (CMI) describes the process in which individuals with compatible intentions get to know each other through social media platforms to eventually meet afterwards in the physical world (i.e. sharing economy and online dating). This process involves risks such as data misuse, self-esteem damage, fraud or violence. Therefore, it is important to assess the trustworthiness of other users before interacting with or meeting them. In order to support users in that process and, thereby, reducing risks associated with CMI use, previous work has come up with the approach to develop CMI platforms, which consider users’ trust concerns regarding other users by software features addressing those. In line with that approach, we have developed a conceptual method for requirements engineers to systematically elicit trust-related software features for a safer, user-centred CMI. The method not only considers trust concerns, but also workarounds, trustworthiness facets and tr ustworthiness goals to derive requirements as a basis for appropriate trust-related software features. In this way, the method facilitates the development of application-specific software, which we illustratively show in an example for the online dating app Plenty of Fish. (More)

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Paper citation in several formats:
Borchert, A.; Ferreyra, N. and Heisel, M. (2020). A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction. In Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - ENASE, ISBN 978-989-758-421-3; ISSN 2184-4895, pages 269-280. DOI: 10.5220/0009328102690280

@conference{enase20,
author={Angela Borchert. and Nicolás Ferreyra. and Maritta Heisel.},
title={A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction},
booktitle={Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - ENASE,},
year={2020},
pages={269-280},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009328102690280},
isbn={978-989-758-421-3},
issn={2184-4895},
}

TY - CONF

JO - Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - ENASE,
TI - A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction
SN - 978-989-758-421-3
IS - 2184-4895
AU - Borchert, A.
AU - Ferreyra, N.
AU - Heisel, M.
PY - 2020
SP - 269
EP - 280
DO - 10.5220/0009328102690280

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