Authors:
Maria Beatriz Piedade
1
and
Maribel Yasmina Santos
2
Affiliations:
1
Polytechnic Institute of Leiria, Portugal
;
2
University of Minho, Portugal
Keyword(s):
Business Intelligence, Customer Relationship Management, Data Mining, Data Warehouse, OLAP, Student Relationship Management.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Data Engineering
;
Enterprise Information Systems
;
Health Information Systems
;
Information Systems Analysis and Specification
;
Knowledge Management
;
Ontologies and the Semantic Web
;
Society, e-Business and e-Government
;
Web Information Systems and Technologies
Abstract:
It is largely accepted that a way to promote the students’ success is by implementing processes that allow the students closely monitoring, the evaluation of their success and the approximation to their day-by-day activities. However, the implementation of these processes does not take place in many Higher Education Institutions due to the lack of appropriates institutional practices and an adequate technological infrastructure able to support these practices. In order to overcome these conceptual and technological limitations, this paper presents the Student Relationship Management System (SRM System). The SRM System supports the SRM concept and the SRM practice, also here presented, and it is implemented using the technological infrastructure that supports the Business Intelligence (BI) systems. The SRM system was used in an application case (in a real context) to obtain knowledge about the students and their academic behaviour. Such information is fundamental to support the decisi
on-making associated with the teaching-learning process. All the obtained results are also presented and analysed in this paper.
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