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Authors: Nora Nailul Amal 1 ; Diah Kusumawati 1 ; Faizatul Ansoriyah 2 and  Sudarmo 2

Affiliations: 1 Department of Communication Science and Universitas Sebelas Maret, Indonesia ; 2 Department of Public Administration and Universitas Sebelas Maret, Indonesia

Keyword(s): Public university, Student satisfaction, Indonesia

Abstract: This study aimed to present students’ satisfaction in 11 public universities in Indonesia. The result reveals that among portals of service deliveries measurement, lecturer and classroom facility are the most important portals of services to build student satisfactions. Overall, Institut Teknologi Bandung is reported as the university with the highest student satisfaction.

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Paper citation in several formats:
Amal, N.; Kusumawati, D.; Ansoriyah, F. and Sudarmo. (2018). Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities. In Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - GC-BME; ISBN 978-989-758-333-9; ISSN 2184-3368, SciTePress, pages 263-265. DOI: 10.5220/0007118302630265

@conference{gc-bme18,
author={Nora Nailul Amal. and Diah Kusumawati. and Faizatul Ansoriyah. and Sudarmo.},
title={Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities},
booktitle={Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - GC-BME},
year={2018},
pages={263-265},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007118302630265},
isbn={978-989-758-333-9},
issn={2184-3368},
}

TY - CONF

JO - Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - GC-BME
TI - Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities
SN - 978-989-758-333-9
IS - 2184-3368
AU - Amal, N.
AU - Kusumawati, D.
AU - Ansoriyah, F.
AU - Sudarmo.
PY - 2018
SP - 263
EP - 265
DO - 10.5220/0007118302630265
PB - SciTePress

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