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Strategic use of Twitter in Local Government - A Northern Ireland Study

Topics: Business Policy, Strategy and Governance; Internationalization and Social, Ethical and Cultural Factors; Social Networks; Technologies and Tools; Urban/Regional Planning/Development

Authors: Tiago Picão 1 ; Fiona McMahon 2 ; Valerie Purchase 2 and Maurice Mulvenna 2

Affiliations: 1 Universidade de Aveiro, Portugal ; 2 University of Ulster, United Kingdom

ISBN: 978-989-8565-72-3

Keyword(s): Social Media, Local Government, Northern Ireland, Twitter Usage.

Related Ontology Subjects/Areas/Topics: Applications ; Business Policy, Strategy and Governance ; Cloud Computing ; Collaboration and e-Services ; Data Communication Networking ; e-Business ; Enterprise Information Systems ; Internationalization and Social, Ethical and Cultural Factors ; Logistics ; Platforms and Applications ; Social Networks ; Sustainable e-Business ; Technologies and Tools ; Telecommunications ; Urban/Regional Planning/Development

Abstract: This paper presents the results of a survey of Twitter usage in Northern Ireland’s twenty-six councils. The data was gathered in Summer 2012. The research questions were developed from a review of the literature on use of social media by government and focused on the role of social media as a communication channel to local government, examining the dialogue between government and citizen and the sentiment of such dialogue. The results show significant heterogeneity in Twitter use amongst the councils; with many not engaging at all, while a small number were highly engaged with their citizens. Regardless of the perspectives of the councils, there was evidence that there was a demand from the citizens for conversations that was not being met by the councils. The paper recommends that councils need to define a social media strategy in order to maximise the use of social media, but reflects that the councils should find it easy to engage with citizens by simply asking them via Twitter.

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Paper citation in several formats:
Picão, T.; McMahon, F.; Purchase, V. and Mulvenna, M. (2013). Strategic use of Twitter in Local Government - A Northern Ireland Study.In Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013) ISBN 978-989-8565-72-3, pages 249-255. DOI: 10.5220/0004499002490255

@conference{ice-b13,
author={Tiago Picão. and Fiona McMahon. and Valerie Purchase. and Maurice Mulvenna.},
title={Strategic use of Twitter in Local Government - A Northern Ireland Study},
booktitle={Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013)},
year={2013},
pages={249-255},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004499002490255},
isbn={978-989-8565-72-3},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013)
TI - Strategic use of Twitter in Local Government - A Northern Ireland Study
SN - 978-989-8565-72-3
AU - Picão, T.
AU - McMahon, F.
AU - Purchase, V.
AU - Mulvenna, M.
PY - 2013
SP - 249
EP - 255
DO - 10.5220/0004499002490255

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