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Authors: Katerina Stamou 1 ; Jean-Henry Morin 1 ; Benjamin Gateau 2 and Jocelyn Aubert 2

Affiliations: 1 University of Geneva - CUI, Switzerland ; 2 Centre de Recherche Public Henri Tudor (CRPHT), Luxembourg

Keyword(s): Cloud Computing, Service Level Agreement (SLA), Risk Management, Security, SLAaaS, Service Level Objective (SLO).

Abstract: Cloud computing has matured to become a valuable on demand alternative to traditional ownership models for the provisioning of services, platforms and infrastructure. However, this raises many issues for Governance, Risk and Compliance (GRC) and in particular in terms of Information Systems Security Risk Management (ISSRM). Considering such issues lack attention and knowledge, particularly for small and medium sized enterprises (SMEs), and that cloud computing Service Level Agreements (SLA) provide very limited support outside of basic Quality of Service (QoS) parameters, this paper argues that SLAs for cloud computing services should be more customer oriented and aware of security and risk management. A design is proposed where the SLA process, from context initialization to negotiation and agreement is decoupled from the actual cloud service provisioning and itself turned into a Service : SLA as a Service (SLAaaS). This should provide customers with much more customized and fine-gr ained agreements compared with the ones currently offered. (More)

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Paper citation in several formats:
Stamou, K.; Morin, J.; Gateau, B. and Aubert, J. (2012). SERVICE LEVEL AGREEMENTS AS A SERVICE - Towards Security Risks Aware SLA Management. In Proceedings of the 2nd International Conference on Cloud Computing and Services Science (CLOSER 2012) - CloudSecGov; ISBN 978-989-8565-05-1; ISSN 2184-5042, SciTePress, pages 663-669. DOI: 10.5220/0003966006630669

@conference{cloudsecgov12,
author={Katerina Stamou. and Jean{-}Henry Morin. and Benjamin Gateau. and Jocelyn Aubert.},
title={SERVICE LEVEL AGREEMENTS AS A SERVICE - Towards Security Risks Aware SLA Management},
booktitle={Proceedings of the 2nd International Conference on Cloud Computing and Services Science (CLOSER 2012) - CloudSecGov},
year={2012},
pages={663-669},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003966006630669},
isbn={978-989-8565-05-1},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 2nd International Conference on Cloud Computing and Services Science (CLOSER 2012) - CloudSecGov
TI - SERVICE LEVEL AGREEMENTS AS A SERVICE - Towards Security Risks Aware SLA Management
SN - 978-989-8565-05-1
IS - 2184-5042
AU - Stamou, K.
AU - Morin, J.
AU - Gateau, B.
AU - Aubert, J.
PY - 2012
SP - 663
EP - 669
DO - 10.5220/0003966006630669
PB - SciTePress