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Authors: Isabel Evans 1 ; Chris Porter 1 ; Mark Micallef 2 and Julian Harty 3

Affiliations: 1 Department of Computer Information Systems, University of Malta, Malta ; 2 Department of Computer Science, University of Malta, Malta ; 3 School of Computing and Communications, Open University, Milton Keynes, U.K.

ISBN: 978-989-758-402-2

ISSN: 2184-4321

Keyword(s): Software Testing, Automation, Tools, HCI, User Experience, UX, Lived Experience, Usability, Industry.

Abstract: The automation of people’s roles at work brings changes to their lives and work, bringing advantages of increased effectiveness and efficiency, yet potentially life-changing effects, including redundancy. The software industry’s purpose is to automate people’s tasks and activities, and this applies also to jobs within the software industry, including teams who specialise in testing software. Test automation projects are not always successful, and our research initially set out to discover whether the challenges were usability-related, and whether HCI methods could help improve tools. We discovered a much richer story, which told of emotional stresses and life experiences within the software testing community. We discuss how automation, with all its benefits, affects motivation, causing disassociation of testers from their roles, and affecting their job-task mix. We show reasons why software test automation affects testers. Finally, we set out our position for our research about the li ved experience of software testers using automation, which we are calling TX: The Testers’ Lived Experiences of Tools and Automation, and argue that the effect of automation and tooling on testers’ lived experience and its effect on their motivation is an area of study worthy of research. (More)

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Paper citation in several formats:
Evans, I.; Porter, C.; Micallef, M. and Harty, J. (2020). Stuck in Limbo with Magical Solutions: The Testers’ Lived Experiences of Tools and Automation.In Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - Volume 2: HUCAPP, ISBN 978-989-758-402-2, ISSN 2184-4321, pages 195-202. DOI: 10.5220/0009091801950202

@conference{hucapp20,
author={Isabel Evans. and Chris Porter. and Mark Micallef. and Julian Harty.},
title={Stuck in Limbo with Magical Solutions: The Testers’ Lived Experiences of Tools and Automation},
booktitle={Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - Volume 2: HUCAPP,},
year={2020},
pages={195-202},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009091801950202},
isbn={978-989-758-402-2},
}

TY - CONF

JO - Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - Volume 2: HUCAPP,
TI - Stuck in Limbo with Magical Solutions: The Testers’ Lived Experiences of Tools and Automation
SN - 978-989-758-402-2
AU - Evans, I.
AU - Porter, C.
AU - Micallef, M.
AU - Harty, J.
PY - 2020
SP - 195
EP - 202
DO - 10.5220/0009091801950202

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