Analysis of Implemention the Human Resource Management (HRM) to Improve Quality of Services in Hospital

Amira Maulida Putri

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Paper

Analysis of Implemention the Human Resource Management (HRM) to Improve Quality of Services in Hospital

In Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association INAHEA - Volume 1, 110-114, 2017 , Surabaya, Indonesia

Author: Amira Maulida Putri

Affiliation: Public Health Faculty and Universitas Airlangga, Indonesia

Keyword(s): Human Resources Management (HRM), Health Service Quality.

Abstract: Human Resources (HR) is one of the central and strategic positions in a health facility used to achieve organisational goals in performing health services. Therefore it is necessary to develop the Human Resources (HR) department to improve the quality of Human Resources (HR). This involves the quality and physical skills or non-physical skills that can improve the quality of service to meet patient satisfaction. The purpose of this research study is to identification and analyze the implementation of Human Resources Management (HRM) to improve quality of services in hospitals. This research has used secondary data and the literature study method from journals: year 2002 - 2017 to get to know the implementation of Human Resource Management (HRM) and the improvement of quality service in hospitals. The results of this research show that the implementation of effective and efficient Human Resource Management can influence the improvement of staff performance which can, in turn, improve the quality of health services (More)

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Paper citation in several formats:

Putri, A. (2018). Analysis of Implemention the Human Resource Management (HRM) to Improve Quality of Services in Hospital. In Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - INAHEA; ISBN 978-989-758-335-3; ISSN 2184-366X, SciTePress, pages 110-114. DOI: 10.5220/0007024801100114

@conference{inahea18,
author={Amira Maulida Putri.},
title={Analysis of Implemention the Human Resource Management (HRM) to Improve Quality of Services in Hospital},
booktitle={Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - INAHEA},
year={2018},
pages={110-114},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007024801100114},
isbn={978-989-758-335-3},
issn={2184-366X},
}

TY - CONF

JO - Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - INAHEA
TI - Analysis of Implemention the Human Resource Management (HRM) to Improve Quality of Services in Hospital
SN - 978-989-758-335-3
IS - 2184-366X
AU - Putri, A.
PY - 2018
SP - 110
EP - 114
DO - 10.5220/0007024801100114
PB - SciTePress