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Authors: Dauw-Song Zhu 1 ; Chih-Te Lin 2 and Yu-Ling Su 2

Affiliations: 1 National Dong Hwa University, Taiwan ; 2 National Dong Hwa University; Taiwan Hospitality & Tourism College, Taiwan

Keyword(s): e-Service quality, e-commerce quality, online quality, Internet quality.

Related Ontology Subjects/Areas/Topics: Business and Social Applications ; e-Business ; e-Marketing and Consumer Behaviour ; Enterprise Information Systems ; Global Communication Information Systems and Services ; Telecommunications

Abstract: A few studies are available on the different sectors basis on the determinants of success in online retailing. This study tries to identify which e-Service dimensions serve as determinants of e-Service quality (Zeithaml et al., 2002). Therefore we focused on analyzing impacts on overall e-Service performance of various e-Service quality dimensions in internet retailing. We analyzed the impact of e-Service quality dimensions of online retailers along several sectors. We found that while many dimensions of online service performance were similar in their impact across all sectors, several dimensions in particular exhibited sector-by-sector performance differences.

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Paper citation in several formats:
Zhu, D.; Lin, C. and Su, Y. (2008). ANTECEDENCES AND CONSEQUENCES OF E-SERVICE QUALITY ACROSS INDUSTRY SECTORS. In Proceedings of the International Conference on e-Business (ICETE 2008) - ICE-B; ISBN 978-989-8111-58-6, SciTePress, pages 443-446. DOI: 10.5220/0001908104430446

@conference{ice-b08,
author={Dauw{-}Song Zhu. and Chih{-}Te Lin. and Yu{-}Ling Su.},
title={ANTECEDENCES AND CONSEQUENCES OF E-SERVICE QUALITY ACROSS INDUSTRY SECTORS},
booktitle={Proceedings of the International Conference on e-Business (ICETE 2008) - ICE-B},
year={2008},
pages={443-446},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001908104430446},
isbn={978-989-8111-58-6},
}

TY - CONF

JO - Proceedings of the International Conference on e-Business (ICETE 2008) - ICE-B
TI - ANTECEDENCES AND CONSEQUENCES OF E-SERVICE QUALITY ACROSS INDUSTRY SECTORS
SN - 978-989-8111-58-6
AU - Zhu, D.
AU - Lin, C.
AU - Su, Y.
PY - 2008
SP - 443
EP - 446
DO - 10.5220/0001908104430446
PB - SciTePress

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