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Authors: Ludovica Adacher 1 and Marta Flamini 2

Affiliations: 1 Engineering Department, Roma Tre University, via della Vasca Navale 79, Rome and Italy ; 2 Faculty of Engineering, International Telematic University UNINETTUNO, Rome and Italy

ISBN: 978-989-758-380-3

Keyword(s): Check-in, Cost Minimization, Passenger Satisfaction Maximization, Heuristics.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Analytics ; Cardiovascular Technologies ; Computing and Telecommunications in Cardiology ; Data Engineering ; Decision Support Systems ; Decision Support Systems, Remote Data Analysis ; Formal Methods ; Health Engineering and Technology Applications ; Informatics in Control, Automation and Robotics ; Intelligent Control Systems and Optimization ; Knowledge-Based Systems ; Optimization Algorithms ; Planning and Scheduling ; Simulation and Modeling ; Symbolic Systems

Abstract: In this paper the problem of assigning check-in counters to flights in a Zone of Lisbon airport is addressed at an early stage. Real traffic scenario and simulation of passengers behaviour and characteristics are considered. The aim is to minimize an objective function that takes into consideration the managing cost of opening check-in counters and the passengers’ cost of waiting to be served by the check-in operator. This latter cost function has been modelled by considering the International Air Transport Association level of service perceived by the passengers. Since the performances depend on the passengers’ behaviour and characteristics, simulation is used to compute the value of the objective function. Two optimization heuristic procedures have been tested and their results compared.

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Paper citation in several formats:
Adacher, L. and Flamini, M. (2019). Check-in Counters Management: The Case Study of Lisbon Airport.In Proceedings of the 16th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO, ISBN 978-989-758-380-3, pages 228-234. DOI: 10.5220/0007834302280234

@conference{icinco19,
author={Ludovica Adacher. and Marta Flamini.},
title={Check-in Counters Management: The Case Study of Lisbon Airport},
booktitle={Proceedings of the 16th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO,},
year={2019},
pages={228-234},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007834302280234},
isbn={978-989-758-380-3},
}

TY - CONF

JO - Proceedings of the 16th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO,
TI - Check-in Counters Management: The Case Study of Lisbon Airport
SN - 978-989-758-380-3
AU - Adacher, L.
AU - Flamini, M.
PY - 2019
SP - 228
EP - 234
DO - 10.5220/0007834302280234

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