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Authors: Catherine Equey 1 ; Rob J. Kusters 2 ; Sacha Varone 1 and Nicolas Montandon 1

Affiliations: 1 Haute Ecole de Gestion, Switzerland ; 2 University of Technology; Open University, Netherlands

Keyword(s): ERP implementation; cost drivers; Swiss SMEs.

Related Ontology Subjects/Areas/Topics: Databases and Information Systems Integration ; Enterprise Information Systems ; Enterprise Resource Planning ; Enterprise Software Technologies ; Simulation and Modeling ; Simulation Tools and Platforms ; Software Engineering

Abstract: Based on the sparse literature investigating the cost of ERP systems implementation, our research uses data from a survey of Swiss SMEs having implemented ERP in order to test cost drivers. The main innovation is the proposition of an additional classification of cost drivers that focuses on the enterprise itself, rather than on ERP. Particular attention is given to consulting fees as a major factor of implementation cost and a new major cost driver has come to light. “Consultant experience”, not previously mentioned as such in literature, appears as an important aspect of ERP implementation cost. Particular attention must be paid to this factor by the ERP implementation project manager.

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Paper citation in several formats:
Equey, C.; J. Kusters, R.; Varone, S. and Montandon, N. (2008). EMPIRICAL STUDY OF ERP SYSTEMS IMPLEMENTATION COSTS IN SWISS SMES. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS; ISBN 978-989-8111-36-4; ISSN 2184-4992, SciTePress, pages 143-148. DOI: 10.5220/0001683601430148

@conference{iceis08,
author={Catherine Equey. and Rob {J. Kusters}. and Sacha Varone. and Nicolas Montandon.},
title={EMPIRICAL STUDY OF ERP SYSTEMS IMPLEMENTATION COSTS IN SWISS SMES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS},
year={2008},
pages={143-148},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001683601430148},
isbn={978-989-8111-36-4},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS
TI - EMPIRICAL STUDY OF ERP SYSTEMS IMPLEMENTATION COSTS IN SWISS SMES
SN - 978-989-8111-36-4
IS - 2184-4992
AU - Equey, C.
AU - J. Kusters, R.
AU - Varone, S.
AU - Montandon, N.
PY - 2008
SP - 143
EP - 148
DO - 10.5220/0001683601430148
PB - SciTePress

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