The Current State of User Experience Practices in South African Organisations

Trevor Chawana; Funmi Adebesin

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Paper

The Current State of User Experience Practices in South African Organisations

Topics: Usability; User Experience Design; User-Centered Interaction Design Patterns

In Proceedings of the 5th International Conference on Computer-Human Interaction Research and Applications CHIRA - Volume 1, 81-89, 2021

Authors: Trevor Chawana and Funmi Adebesin

Affiliation: Department of Informatics, University of Pretoria, Pretoria, South Africa

Keyword(s): User Experience, User Experience Design (UXD), UXD Practice, Software Development.

Abstract: Incorporating user experience design (UXD) into systems development processes can give an organisation a competitive advantage over its rivals. However, the number of South African organisations that have embedded UXD into their systems development processes was historically low. This paper reports on the extent to which a selection of South African organisations has incorporated UXD practices into their systems development processes. Interviews were conducted with participants in four organisations. The results showed that the landscape of UXD practices is improving in South Africa.

CC BY-NC-ND 4.0

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Paper citation in several formats:

Chawana, T. and Adebesin, F. (2021). The Current State of User Experience Practices in South African Organisations. In Proceedings of the 5th International Conference on Computer-Human Interaction Research and Applications - CHIRA; ISBN 978-989-758-538-8; ISSN 2184-3244, SciTePress, pages 81-89. DOI: 10.5220/0010677800003060

@conference{chira21,
author={Trevor Chawana. and Funmi Adebesin.},
title={The Current State of User Experience Practices in South African Organisations},
booktitle={Proceedings of the 5th International Conference on Computer-Human Interaction Research and Applications - CHIRA},
year={2021},
pages={81-89},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010677800003060},
isbn={978-989-758-538-8},
issn={2184-3244},
}

TY - CONF

JO - Proceedings of the 5th International Conference on Computer-Human Interaction Research and Applications - CHIRA
TI - The Current State of User Experience Practices in South African Organisations
SN - 978-989-758-538-8
IS - 2184-3244
AU - Chawana, T.
AU - Adebesin, F.
PY - 2021
SP - 81
EP - 89
DO - 10.5220/0010677800003060
PB - SciTePress