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Digital Innovation in Outpatient Healthcare Delivery Services: A Common Methodology to Introduce IoT Technologies in Two Use-cases

Topics: Digital Health at home - successfully putting individualized ambient assisted living solutions to use; Dissemination and adoption strategies for digital innovations; Implementation strategies or models for localizing and tailoring of digital health solutions

Authors: Salomé Azevedo 1 ; 2 and Ana Rita Londral 2

Affiliations: 1 Department of Engineering and Management, Instituto Superior Técnico, Lisbon, Portugal ; 2 Value for Health CoLAB, NOVA Medical School, Lisbon, Portugal

Keyword(s): eHealth, Healthcare Pathways, Outpatient, IoT, Patient-centered Design.

Abstract: The introduction of digital innovation in established healthcare pathways needs collaborative work among technology providers and clinical teams. Further, the involvement of patients is a key-factor as a highly-impact resource in the design of effective services and sustainable innovation in Healthcare. This paper presents two use-cases where a common methodology is being applied in two different hospitals, to digitize outpatient healthcare pathways using IoT technologies for remote monitoring patients at home. The methodology is driven by principles of user-centered design and focused on outpatient outcomes measurement. It is described in three steps: ”as-is” process design, process mapping for the new service and deployment strategy. From context requirements to results evaluation, clinical teams and patients are actively involved in the service design.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Azevedo, S. and Londral, A. (2020). Digital Innovation in Outpatient Healthcare Delivery Services: A Common Methodology to Introduce IoT Technologies in Two Use-cases. In Proceedings of the 13th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up; ISBN 978-989-758-398-8; ISSN 2184-4305, SciTePress, pages 821-826. DOI: 10.5220/0009394908210826

@conference{scale-it-up20,
author={Salomé Azevedo. and Ana Rita Londral.},
title={Digital Innovation in Outpatient Healthcare Delivery Services: A Common Methodology to Introduce IoT Technologies in Two Use-cases},
booktitle={Proceedings of the 13th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up},
year={2020},
pages={821-826},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009394908210826},
isbn={978-989-758-398-8},
issn={2184-4305},
}

TY - CONF

JO - Proceedings of the 13th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up
TI - Digital Innovation in Outpatient Healthcare Delivery Services: A Common Methodology to Introduce IoT Technologies in Two Use-cases
SN - 978-989-758-398-8
IS - 2184-4305
AU - Azevedo, S.
AU - Londral, A.
PY - 2020
SP - 821
EP - 826
DO - 10.5220/0009394908210826
PB - SciTePress