Authors:
Mohd Haris Aziz
and
Noor Nashriq Ramly
Affiliation:
MIMOS Berhad, Malaysia
Keyword(s):
Paperless, Green It, Paper-like Interface, Sustainability, Operations Dashboard, Monitoring.
Abstract:
In managing IT data centers and critical operations, it is imperative for companies to be able to rely on specific mechanism in order to have visibility of overall infrastructure health. Failure to act proactively against any disaster that could happen in future would bring major losses to companies that depended greatly on their IT operation. However, looking at the current trends and technologies, these tools can come in various forms; from manually collecting data and offline paper reports to some astounding paperless operations dashboard that everyone in the company would be able to see and rely for any critical operation decision-making. While focusing only for real-time monitoring activities, there is an urgent need for companies to embed tactical and strategic function in their operations dashboard. Companies can no longer relying on manual analyzing critical operation to proactively improve their IT operation business. Thus, this paper discuss on the four reasons that of com
panies starting to change to paperless operations dashboard as well as three principles that we need to adhere in order to implement an effective paperless dashboard initiatives in a critical operation company. Apart from that, several criteria for choosing the best paperless operation dashboard for specific company derived from previous research are discussed in detail. A comparative study is then carried out between five off-the-shelf dashboards and one in-house developed dashboard against the researched criteria. With this, it is hoped that this paper would be a useful guide to companies when venturing in paperless operations dashboard arena.
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