ANALYZING WEB CHAT MESSAGES FOR RECOMMENDING ITEMS FROM A DIGITAL LIBRARY

Stanley Loh; Ramiro Saldaña; Daniel Licthnow; Thyago Borges; Roberto Rodrigues; Gabriel Simões; Leonardo Albernaz Amaral; Tiago Primo

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Paper

ANALYZING WEB CHAT MESSAGES FOR RECOMMENDING ITEMS FROM A DIGITAL LIBRARY

Topics: Internet and Collaborative Computing; Intranet and Extranet Business Applications

In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 4: ICEIS, 41-48, 2004 , Porto, Portugal

Authors: Stanley Loh ¹ ; Ramiro Saldaña ² ; Daniel Licthnow ² ; Thyago Borges ² ; Roberto Rodrigues ² ; Gabriel Simões ² ; Leonardo Albernaz Amaral ² and Tiago Primo ²

Affiliations: ¹ Catholic University of Pelotas – UCPEL; Lutheran University of Brazil – ULBRA, Brazil ; ² Catholic University of Pelotas - UCPEL, Brazil

Keyword(s): text mining, recommendation, ontologies, chat, textual messages

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Internet and Collaborative Computing ; Intranet and Extranet Business Applications ; Software Agents and Internet Computing

Abstract: This work presents a recommender system that analyzes textual messages sent during a communication session in a private Web chat, identifies the context of each message and recommends items from a Digital Library. Recommendations are directly made to users in the chat screen and are decided by a software system through a proactive paradigm, without any request of the users. A domain ontology, containing concepts and a controlled vocabulary, is used to identify subjects in textual messages and to automatically classify items of the Digital Library.

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Paper citation in several formats:

Loh, S.; Saldaña, R.; Licthnow, D.; Borges, T.; Rodrigues, R.; Simões, G.; Albernaz Amaral, L. and Primo, T. (2004). ANALYZING WEB CHAT MESSAGES FOR RECOMMENDING ITEMS FROM A DIGITAL LIBRARY. In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 4: ICEIS; ISBN 972-8865-00-7; ISSN 2184-4992, SciTePress, pages 41-48. DOI: 10.5220/0002627900410048

@conference{iceis04,
author={Stanley Loh. and Ramiro Saldaña. and Daniel Licthnow. and Thyago Borges. and Roberto Rodrigues. and Gabriel Simões. and Leonardo {Albernaz Amaral}. and Tiago Primo.},
title={ANALYZING WEB CHAT MESSAGES FOR RECOMMENDING ITEMS FROM A DIGITAL LIBRARY},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 4: ICEIS},
year={2004},
pages={41-48},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002627900410048},
isbn={972-8865-00-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 4: ICEIS
TI - ANALYZING WEB CHAT MESSAGES FOR RECOMMENDING ITEMS FROM A DIGITAL LIBRARY
SN - 972-8865-00-7
IS - 2184-4992
AU - Loh, S.
AU - Saldaña, R.
AU - Licthnow, D.
AU - Borges, T.
AU - Rodrigues, R.
AU - Simões, G.
AU - Albernaz Amaral, L.
AU - Primo, T.
PY - 2004
SP - 41
EP - 48
DO - 10.5220/0002627900410048
PB - SciTePress