loading
Papers

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Mansour Alsaleh 1 ; Abdulrahman Alarifi 1 ; Ziyad Alshaikh 1 and Mohammad Zarour 2

Affiliations: 1 King AbdulAziz City for Science and Technology, Saudi Arabia ; 2 Prince Sultan University, Saudi Arabia

ISBN: 978-989-758-106-9

Keyword(s): Security and Usability Evaluation, Online Banking, Online Consumers Trust.

Related Ontology Subjects/Areas/Topics: e-Business and e-Commerce ; Internet Technology ; Personalized Web Sites and Services ; Society, e-Business and e-Government ; Usability and Ergonomics ; Web Information Systems and Technologies ; Web Interfaces and Applications ; Web Security and Privacy

Abstract: Convenience and the ability to perform advanced transactions encourage banks clients to use online banking. As security and usability are two growing concerns for online banking users, banks have invested heavily in improving their web portals security and user experience and trust in them. Despite considerable efforts to evaluate particular security and usability features in online banking, a dedicated security and usability evaluation framework that can be used as a guide in online banking development remains much less explored. In this work, we first extract security and usability evaluation metrics from the conducted literature review. We then include several other evaluation metrics that were not previously identified in the literature. We argue that the proposed online banking security and usability evaluation frameworks in the literature in addition to the existing standards of security best practices (e.g., NIST and ISO) are by no means comprehensive and lack some essential an d key evaluation metrics that are of particular interest to online banking portals. In order to demonstrate the inadequacy of existing frameworks, we use some frameworks to evaluate five major banks. The evaluation reveals several shortcomings in identifying both missing or incorrectly implemented security and privacy features. Our goal is to encourage other researchers to build upon our work. (More)

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 18.210.23.15

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Alsaleh, M.; Alarifi, A.; Alshaikh, Z. and Zarour, M. (2015). Online Banking Security and Usability - Towards an Effective Evaluation Framework.In Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-758-106-9, pages 141-149. DOI: 10.5220/0005493901410149

@conference{webist15,
author={Mansour Alsaleh. and Abdulrahman Alarifi. and Ziyad Alshaikh. and Mohammad Zarour.},
title={Online Banking Security and Usability - Towards an Effective Evaluation Framework},
booktitle={Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2015},
pages={141-149},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005493901410149},
isbn={978-989-758-106-9},
}

TY - CONF

JO - Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - Online Banking Security and Usability - Towards an Effective Evaluation Framework
SN - 978-989-758-106-9
AU - Alsaleh, M.
AU - Alarifi, A.
AU - Alshaikh, Z.
AU - Zarour, M.
PY - 2015
SP - 141
EP - 149
DO - 10.5220/0005493901410149

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.