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Authors: Johannes Britsch 1 ; Rebecca Bulander 2 and Frank Morelli 2

Affiliations: 1 University of Mannheim, Germany ; 2 Pforzheim University of Applied Sciences, Germany

Keyword(s): Business Process Management, Maturity Model, Evaluation, Small and Medium-sized Enterprises, Anything Relationship Management.

Abstract: This paper contains an appraisal of selected maturity models for BPM. Business process maturity models in general offer precise process definitions, repeatable process operations, the integration and interaction with linked processes, as well as the measurability and controlling of the process flows. Maturity models provide small and medium-sized enterprises (SMEs) with clear structures for organizational changes. The intention of the analysis is to support SMEs by choosing an appropriate framework that helps to design “to-be” business processes based on a continuous and comprehensive assessment concept. However, due to their size and limited resources, SMEs also have special requirements regarding maturity models. The paper describes the evaluation results of well-known maturity models for SMEs and the advantages and dis-advantages of the models relating to a concrete scenario in the area of Anything Relationship Management.

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Paper citation in several formats:
Britsch, J.; Bulander, R. and Morelli, F. (2012). Evaluation of Maturity Models for Business Process Management. In Proceedings of the International Conference on Data Communication Networking, e-Business and Optical Communication Systems (ICETE 2012) - ICE-B; ISBN 978-989-8565-23-5, SciTePress, pages 180-186. DOI: 10.5220/0004074701800186

@conference{ice-b12,
author={Johannes Britsch. and Rebecca Bulander. and Frank Morelli.},
title={Evaluation of Maturity Models for Business Process Management},
booktitle={Proceedings of the International Conference on Data Communication Networking, e-Business and Optical Communication Systems (ICETE 2012) - ICE-B},
year={2012},
pages={180-186},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004074701800186},
isbn={978-989-8565-23-5},
}

TY - CONF

JO - Proceedings of the International Conference on Data Communication Networking, e-Business and Optical Communication Systems (ICETE 2012) - ICE-B
TI - Evaluation of Maturity Models for Business Process Management
SN - 978-989-8565-23-5
AU - Britsch, J.
AU - Bulander, R.
AU - Morelli, F.
PY - 2012
SP - 180
EP - 186
DO - 10.5220/0004074701800186
PB - SciTePress