loading
Documents

Research.Publish.Connect.

Paper

Authors: Sharif Gool and Lisa F. Seymour

Affiliation: University of Cape Town, South Africa

ISBN: 978-989-758-298-1

Keyword(s): ERP, Enterprise Resource Planning, Enterprise Systems, Modifications, Customisation, Customization.

Abstract: Implementing an Enterprise Resource Planning (ERP) system is a challenging endeavour. One dominant challenge is to determine when to customise the ERP system to match organisational requirements and when to rather change business processes to fit standard ERP delivered functionality. However, there is agreement that ERP customisation needs to be managed. While research has been done in understanding drivers of ERP customisation during an implementation, little research has focused on the post-implementation journey. This paper describes factors impacting ERP customisation post-implementation. The study is an interpretive single organisational case study in a multinational African petroleum organisation. The study identifies multiple reasons for the need for customisation post-implementation and describes practices that organisations can employ to manage customisation, including staff training interventions, systematically removing modifications and approval processes. This paper contr ibutes to our understanding of ERP customisation and should be a value to practitioners trying to manage customisation post-implementation. (More)

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 35.171.146.16

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Gool, S. and Seymour, L. (2018). Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-298-1, pages 111-119. DOI: 10.5220/0006676401110119

@conference{iceis18,
author={Sharif Gool. and Lisa F. Seymour.},
title={Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2018},
pages={111-119},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006676401110119},
isbn={978-989-758-298-1},
}

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation
SN - 978-989-758-298-1
AU - Gool, S.
AU - Seymour, L.
PY - 2018
SP - 111
EP - 119
DO - 10.5220/0006676401110119

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.