Architectural Challenges on the Integration of e-Commerce and ERP Systems: A Case Study

Fábio Santos, Ricardo Martinho

Abstract

Many retail companies had to go online before their Enterprise Resource Planning (ERP)-type systems were ready to fulfill all business requirements. Their overall daily operation still heavily depends on these highly customized systems often mandatory because of legal obligations, which frequently come without e-commerce “off the shelf” integration. This paper identifies main challenges derived out of the architectural and integration requirements from a case study at an e-tailer company that operates via two sales channels: online store and third-party marketplaces. These challenges led to the definition of a system architecture and implementation considerations for this common integration scenario, which was validated through its implementation. Our proposed approach allows ERP-dependent organizations to start selling online with open-source technologies, avoiding extra ERP licensing and hidden maintenance costs.

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Paper Citation


in Harvard Style

Santos F. and Martinho R. (2021). Architectural Challenges on the Integration of e-Commerce and ERP Systems: A Case Study. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-509-8, pages 313-319. DOI: 10.5220/0010494903130319


in Bibtex Style

@conference{iceis21,
author={Fábio Santos and Ricardo Martinho},
title={Architectural Challenges on the Integration of e-Commerce and ERP Systems: A Case Study},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2021},
pages={313-319},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010494903130319},
isbn={978-989-758-509-8},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Architectural Challenges on the Integration of e-Commerce and ERP Systems: A Case Study
SN - 978-989-758-509-8
AU - Santos F.
AU - Martinho R.
PY - 2021
SP - 313
EP - 319
DO - 10.5220/0010494903130319